Team Leader
: Job Details :

DescriptionVeritas HHS seeks a Team Leader for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN.About the CompanyVeritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here's our Mission and Core Values.Mission - Do socially useful work, have fun, and prosper.Core Values - Integrity, innovation and creativity, quality of work, and customer service/teamwork.Benefits we offer:· Health Insurance· Dental Insurance· Vision Insurance· 401(k)· STD, LTD· Life Insurance· Employee Assistance Program· Telehealth Services· Paid Time Off· Rewards ProgramAbout the Position:The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Deputy Program Manager or Program Manager.Primary Responsibilities:Supervise a team of case managers, specialists and administrative staffRecruit, hire, and train replacement staff as neededReview staff work for accuracy, quality, and completeness (quality assurance)Analyze work and devise process improvementsEvaluate performance, provide feedback, coach, and mentor team membersIdentify and address training needs and provide employee development opportunitiesParticipates in identifying issues, generating alternatives, and implementing solutionsReceive, evaluate, and resolve customer problems and complaintsOther related duties as assignedRequirementsAssociate's Degree or Paralegal CertificationAt least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).Two years of additional education may be substituted for equal amount of experience.Proven Ability to manage, provide and direct work activities of self and othersKnowledge of State child support policy and procedures and systemsLearn about Veritas HHS at #J-18808-Ljbffr