Location: Franklin,IN, USA
Team Member
Johnson Comfort is looking for motivated team members to join our team. We are looking for individuals that will support office and/or field operations, performing a variety of tasks that contribute to the overall efficiency and success of our HVAC and plumbing services. The ideal candidate will be eager to learn, adaptable, and ready to take on diverse responsibilities in a dynamic environment.
About Johnson Comfort
Established in 1968, Johnson Comfort proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!
At Johnson Comfort, we believe in pursuing Honest Excellence. Our core principles guide everything we do:
Raise The Standard: Pursue mastery in all you do
Restore Pride in Hard, Joyful Work: Find joy and purpose in the relentless pursuit of excellence
Live on Purpose: Align your actions with your values and make a positive impact with every interaction
Own It: Take radical responsibility for your results, learn from setbacks, and find solutions
Embrace Courage: Step out of your comfort zone, face challenges head-on, and grow stronger
Lead by Example: Inspire others through your consistent actions, integrity, and commitment
Speak the Truth: Communicate openly, honestly, and directly, with empathy and respect
Innovate, Grow, Wonder: Stay curious, seek out new ideas, and continuously improve
Serve with Honor, Build Trust: Be a trusted advisor and good neighbor, building relationships that last
Location
Franklin, Indiana
Benefits
Competitive Pay + bonus structure
Benefits after 90 days (Full time employees)
Health insurance
Dental insurance
Company sponsored short term disability
PTO + paid holidays
IRA with 3% company match
Paid training and company education
Company events
Flexible Schedule
Uniforms and boot vouchers provided
Responsibilities
Individual and Team Oriented
Collaboration: Actively participates in team activities and supports colleagues
Adaptability: Transitions smoothly between solo and team tasks, adjusting to team needs
Communication: Clearly conveys information, listens actively, and provides constructive feedback
Problem-solving: Addresses challenges with a team mindset, seeking input for solutions
Accountability: Takes responsibility for tasks and ensures contributions align with team goals
Time and Organization Management
Prioritization: Focuses on critical tasks and balances priorities effectively
Planning: Develops detailed schedules, breaking tasks into manageable steps
Efficiency: Uses tools to maximize productivity and streamline processes
Time Tracking: Monitors time spent on tasks and uses tracking tools to stay on schedule
Deadline Management: Sets realistic deadlines, tracks milestones, and communicates potential delays
Organization: Maintains an orderly workspace and keeps documents easily accessible
Customer Service in the Field
Responsiveness: Quickly addresses inquiries and provides immediate solutions
Personal Interaction: Builds rapport through face-to-face engagement and professionalism
Problem Resolution: Identifies and resolves issues on-site, communicating steps clearly
Adaptability: Adjusts to varying environments and handles unexpected situations efficiently
Feedback Collection: Gathers direct feedback and observes customer preferences
Customer Service in the Office
Communication: Efficiently handles inquiries via phone, email, and chat, providing clear information
Follow-Up: Ensures issues are resolved and follows up for confirmation
Problem-Solving: Uses resources and collaborates with departments to resolve issues
Professionalism: Maintains a positive demeanor and adheres to company policies
Feedback Implementation: Uses feedback to improve processes and communicates issues to management
What We Are Looking For
Education: High school diploma or equivalent
Technical Skills: Basic knowledge of HVAC/plumbing systems, tools a plus
Physical Abilities: Ability to lift heavy objects and work in various environments
Communication: Clear communication and documentation skills
Customer Service: Friendly, professional demeanor; handles inquiries and issues
Problem-Solving: Basic troubleshooting skills; critical thinking
Teamwork: Works well with others; willing to learn
Dependability: Punctual, reliable, strong work ethic
Safety Awareness: Knowledge of safety protocols; maintains safe work environment
Adaptability: Willing to learn new technologies; flexible with work hours
We are an equal opportunity employer and encourage veterans to apply.
Ready to join us on this journey? Apply today and let us forge forward together!
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