Location: Lufkin,TX, USA
Team Member
Position Summary: Responsible for delivering a WOW guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for Jack in the Box guests.
Key Duties/Responsibilities:
* Models a guest comes first attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.
* Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
* Handles guest complaints effectively using the C A R E model - courtesy, apology, resolution, extra effort.
* Interacts effectively with diverse groups of people and does not have or display any biases.
* Gets along with other team members and always shows care and respect.
* Ensures personal and uniform cleanliness; helps and compliments other team members; makes new employees feel welcome and helps train employees as assigned.
* Follows instructions, is consistently productive and focused.
* Willingly accepts direction and feedback from management and other team members.
* Follows JIB procedures and standards in performing all workstation activities.
* Has excellent record of attendance & punctuality (5 minutes before scheduled start time), and is flexible to meet restaurant scheduling needs.
* Is dependable and reliable.
* Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.
* Maintains clean, neat appearance; follows uniform and grooming standards.
Qualifications:
* Demonstrates integrity and ethical behavior.
* Ability to stand and walk approximately 90%-95% of shift.
* Ability to lift and carry 10-65 lbs.
* Ability to take guests' orders, operate a cash register, and read video monitors.
* Ability and desire to work in a very fast-paced environment.