Location: Tampa,FL, USA
Job Summary
Under the direction of the Director of Team Member Relations, the Team Member Relations Consultant will serve as an experienced practitioner to implement TGH's culture of positive team member relations. The Team Member Relations Consultant will address and resolve workplace issues, provide guidance to team members and business leaders on policies and procedures, conducting investigations, and implementing strategies to promote a positive work environment. The Team Member Relations Consultant will stay abreast on employment laws and regulations to ensure compliance and mitigate risk. Working in the Team Member Relations (TMR) Center of Excellence (COE), the Team Member Relations Consultant will partner with Human Resources Business Partners (HRBP) and business leaders in fostering positive employee relations to promote a culture of respect, fairness, and open communication.
Essential Functions:
* Participates in labor relations matters, providing advice and counsel to business leaders including advising on team member coaching, grievance and dispute resolutions, labor relations best practices, disciplinary actions, and terminations to mitigate risk and mitigate third party intervention.
* Conducts and manages the effective and timely investigations under resolution of complex of highly sensitive team member relations matters by meeting service level agreements, including fact-gathering, witness interviews, document and evidentiary review data, root-cause analyses, reviewing and writing investigation reports.
* Develop and provide training for business leaders in best TMR practices and strategies.
* Provides HRBP and business leaders with interpretation and guidance regarding People and Talent policies, legal, and compliance matters to ensure fair and consistent application. Ensures the mitigation of risk, consistent and equitable application of policies and procedures by counseling and advising to specific employment laws including federal and state labor laws.
* Serves as credible, trusted partner to guide and influence leaders by demonstrating best practice, technical, functional, and business expertise in employee relations matters.
* Develops and delivers training initiatives to improve business leaders' knowledge, skills, and abilities, related to positive employee relations.
* Utilizes data and evidence-based approaches when advising and consulting business leaders to ensure outcomes to facilitate compliance, align them with TGH, values and business objectives
* Utilizes best practices and deep knowledge in collaborating with HRBPs and other key stakeholders to identify and ensure the implementation of timely and appropriate solutions based on well-supported findings and conclusions.
* Reviews assigned TMR matters and applies learned and root-cause analyses to identify and recommend effective, sustainable, and appropriate business solutions to TMR matters.
* Track and analyze data identified through external resources along with internal case management system to identify trends and recommend new or enhanced process improvements to TMR COE and business operations.
* Manages team member grievance process.
* Manages team member relations projects or process, as assigned.
* Bachelor's degree in Business, Human Resources, or other related field.
* Two years progressive experience in Human Resources/Employee Relations required. Experience in conducting investigations into reported violations of policies, procedures, and state and federal laws. Prior experience supporting diverse client groups within complex organization and successfully interacting with business partners to influence, coach and problem-solve.