As a member of the HR team, the Team Member Relations Partner supports positive team member (TM) experience through effective information delivery, resource education, concern resolution, and manager support. This role collaborates with stakeholders to identify and implement solutions that foster a fair, respectful, and inclusive work environment The ideal candidate will demonstrate the ability to provide consultative guidance to managers and team members within the organization, possess excellent follow-up and follow-through, sense of urgency, communication and conflict resolution skills.
In the Role
- Coach and provide advice to managers and team members regarding organizational and team member issues while providing proactive and pragmatic solutions
- Provide advice and support to managers focused on best team member relations practices and strategies for managing performance and team member experience.
- Serve as a balanced advocate for managers and team members through an established framework of respectful and inclusive interactions
- Investigate, analyze, and resolve complex employee relations issues in a timely and effective manner
- Research and explain employment laws and requirements to managers and team members
- Facilitate awareness of TM programs, benefits and policies
- Participate in projects focused on continued team member relations improvement
Requirements
- 5 + years human resources business partner/generalist, employee relations specialist or consultant experience in a fast-paced, high-volume environment.
- Strong ability to read a situation, navigate sensitivities and find creative solutions to work environment, people issues and managerial and organizational challenges
- Proficiency in defining problems, collecting data, establishing facts and drawing valid conclusions, while interpreting applicable law
- Expertise in effective and appropriate influencing skills
- Possess ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
- Proficiency with Microsoft Suite and/or related HRIS software
- Strong understanding of employment laws such as ERISA, COBRA, FMLA, FLSA, ADA, and other federal and state laws covering discrimination and equal opportunity employment
- Demonstrated experience with strategies such as coaching and counseling techniques, facilitation/mediation, conflict resolution, corrective action, performance improvement planning, and other approaches to address employee relations concerns
- Excellent written and verbal communication; high quality document preparation and strong interpersonal skills
- Natural problem-solving ability to improve situations for team member relations
Preferred:
- Experience consulting within a dispersed workforce preferred
- Human resource professional certification preferred
Location: Salt Lake City, UT
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)