Starting Pay Rate: $75,201/yr As the Team Member Relations Specialist with Turning Stone Enterprises, you will review and investigate all assigned team member policy violations, complaints, concerns, disputes, claims of harassment, discrimination, and complaints of unfair treatment, prioritizing the most serious allegations. If you enjoy investigative work, join apply today! What we value:
- Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- We offer support for a successful journey, including hands-on training and opportunities to advance your career.
Why choose Turning Stone Enterprises?
- Paid time off
- Variety of schedules
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
What will do as a Team Member Relations Specialist:
- Carefully review complaints, gather relevant documentation and conduct thorough, timely investigations, meeting with team members and leaders, as necessary.
- Convey empathy, patience, discretion, neutrality, and active listening skills when investigating and discussing sensitive issues.
- Travel to local sites to meet with leaders and team members, when necessary.
- Interview and gather statements from complainant(s) and witnesses, using sound judgment to assess the validity of information to form fact-based opinions.
- Summarize investigation findings in standardized written reports, make determinations, and recommend course(s) of action. Submit recommendations to management, as appropriate; and follow up and document outcomes.
- Work closely with a variety of stakeholders at all levels of the organization to effectively manage concerns and issues raised through investigations.
- Proactively identify ways to prevent or reduce team member relations issues through the implementation of additional policies and procedures, training and communications.
- Track investigations and disciplinary actions in the human capital management (HCM) system.
To be successful as a Team Member Relations Specialist, you'll need:
- A Bachelor's Degree in HR, Business or related field.
- A Minimum of five years of Generalist/Business Partner and/or Team Member Relations experience.
- Previous experience investigating formal complaints.
- Excellent knowledge of applicable federal and state employment laws and regulations (including, but not limited to, ADA, ADEA, FMLA, CFRA, FLSA).
- Strong guest service skills, and expert communication and interpersonal skills.
- Demonstrated ability to develop strategic, proactive partnerships with organization leaders.
- Excellent analytical, problem-solving, and project management skills.
- Experience using various HCM systems.
- The ability to prioritize and coordinate multiple complex projects simultaneously while adhering to strict deadlines.
- The ability to maintain the highest level of confidentiality.
Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures. Why You Will Appreciate Us: We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage. Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best. In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team. #LI-DNI