Location: all cities,TX, USA
Team Member Services Assistant page is loaded **Team Member Services Assistant**
**Team Member Services Assistant**
locationsIrving-Irving Corporate Office-3939 West John Carpenter Freeway time typeFull time posted onPosted Yesterday job requisition idR00121980 Support Center - Irving**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!**
**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.**
**To review a comprehensive list of benefits, please visit**
**CT and CO only -To review pay ranges for the position you are applying for, please visit**
**Major Activities**
* Responsible for HR and benefits call support for our Team Members via call and email to include research, de-escalation and resolution.
* Provides support in a professional, efficient, up-beat and friendly manner.
* Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues.
* Works effectively in Workday and handles sensitive PII information with caution and care .
* Will mentor new staff and provide bilingual support, both written and verbal.
* Other duties as assigned
**Minimum Education**
* 2-4 year degree in a related field
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**Minimum Type of Experience the Job Requires**
* One (1) year of previous Call Center/Customer Service experience
* 2 years HR or related field experience
**Other**
* Exceptional customer service, listening, problem solving and interpersonal skills
* Strong verbal and written communication skills
* Strong familiarity using computers and the Internet
* The ability to diagnose, troubleshoot and resolve (and follow up) issues over the phone in a fast-paced, dynamic environment
* Must be flexible and comfortable working in a new business environment. A passion for crafting a plus
* Need to be open/able to work all shifts, including evenings, weekends and some holidays
**Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.**