Team Member - Weekends
: Job Details :

Expand your career possibilities.Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!Find Your Home to More Possibilities.Greets driver with courteous customer service, represents the face of Lowe'sVerifies truck number; directs security to check door seals and inspect truckFills out the inbound bill of lading (BOL) stampValidates purchase order (PO) number in current system and accurately enters required data into data management system (DMS)Locates empty space in facility yard to land trailerRecords product load on trailer and assigns yard lane (trailer parking spot) using DMS and Yard Management Database Sends Live unloads (i.e., with scheduled appointment time) straight to the dock to get unloadedDirects carrier driver to location; coordinates with yard drivers, informs carrier drivers of safety rules when driving on the yard, and other requirements as neededCollects and processes bill of lading (and reprints if necessary)Contacts vendors when driver information neededDirects security to inspect outbound truckPrepares and provides driver with required over-the-road documents - releases and files BOL when trailer is goneProvides callers with the following information, as needed: directions to facility, live unload scheduling, alert stores to late or early shipmentsLearns to use and understand data from all necessary Lowe's systems (DMS) and other software toolsCoordinates priority moves from coaches for shipping and receivingRuns loaded outbound trailer report and email core carriers to pickup trailers from yardVerifies that BOL's over a certain weight threshold (set by facility) have been weighed on scalesConducts yard audit to verify trailers are in the correct location physically and in the systemMentors and guides new associates with tasks and responsibilities for this roleTrains security on transportation requirements and truck inspection criteriaUses good customer service techniques, resolves driver issues; employs conflict resolution techniques as needed; escalates issues to Coach when appropriateMakes good, solid, empowered decisions related to the following: accept/reject early loads, reject dirty trailers for loading, enforce yard rules and regulations Core Competencies Focus on CustomersDelivers SMART customer service by:Understanding who your customers are.Actively seeking out and engaging with customers.Asking questions to identify and understand customer needs.Delivering products and solutions that exceed customer expectations.Demonstrating sincere appreciation to customers. Deliver ResultsCompletes assignments consistently.Maintains focus despite obstacles.Puts in consistent effort to meet goals.Works steadily on routine priorities. Take ActionDisplays a can-do attitude.Confirms what needs to be done and does it.Meets deadlines consistently.Takes action without relying on oversight. Show CourageTakes on tough assignments when asked.Remains productive during times of change and uncertainty.Raises difficult issues to ensure they are addressed.Shares feedback and expresses disagreements tactfully.Continue LearningSeeks opportunities to learn and apply new skills.Asks for help with personal development efforts.Remains open to feedback from others.Shares knowledge and best practices with others. Functional/Technical Competencies Attention to DetailAccomplishes work with concern for all the areas involved, no matter how small.Notices inconsistencies/faults in work processes in order to ensure the quality of services and products leaving the facility and to prevent inefficiencies.Solve Complex ProblemsCollects relevant information to understand basic problems and issues.Learns and uses basic problem-solving tools and methods.Recognizes symptoms that indicate problems.Separates relevant facts from less essential or unnecessary data when solving problems. Be AdaptableAdjusts approach in different or changing situations.Learns to be flexible in completing job assignments.Takes cues from others about changes in the situation.Accepts direction on how to adapt approach to changing situations.Template Revised 8/1/2019 Page 3 of 4 Safety OrientationAbility to work safely and maintain awareness of workplace conditions that affect associate and customer safety. This includes the ability to understand and follow company safety policies and procedures, complete work in a safe manner, caring about safety of self, others, and customers, responding appropriately in an emergency, and reporting unsafe conditions.Communicate EffectivelyKeeps others informed.Listens attentively to others' insights, advice, and instruction.Responds openly to others.Speaks with an appropriate amount of detail. Demonstrate Self-AwarenessSeeks feedback from others.Asks for input about how own actions impact others.Reacts positively to constructive criticism.Recognizes own mistakes and the need to operate differently.Minimum Qualifications:High school diploma or GED equivalentDemonstrated track record of good attendanceBasic math and reading comprehension skills Basic computer skills including a working knowledge of Microsoft OfficeStrong safety orientation Preferred Qualifications:Post-secondary education in business, supply chain management, transportation or related fieldExperience in a customer service roleExperience using troubleshooting processes to resolve problemsExperience in distribution center operationsExperience using a data management systemLowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.#Full timeRequiredPreferredJob IndustriesWarehouse & Production.