Teams Phone Solutions Architect
: Job Details :

Technical Services - CLOUD SOLUTIONS ARCHITECT

Opportunity to work for 100% Employee-Owned Company

Magenium Solutions is in search of a Teams Phone Engineer/Architect to assist with integration of On Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years technical support, technical consulting experience, or information technology (IT) experience or related field OR 3+years voice implementation experience.

Response and Resolution

You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

On Site customer implementations and willingness to travel.

Working directly with Solutions Architect to build and deploy Teams Voice Solutions.

Readiness

You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

You engage with Microsoft Engineering/ Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Required

Product support experience or related work experience.

Strong logical thinking & communication skills

Strong network and, or VoIP experience with underlying technologies such as:

Routing and Switching Protocols,

TCP, DNS, QoS, SIP

VLANs, and WAN protocols and technologies

Experience working with Windows Server, Active Directory

Experience working with SBCs, Firewalls and Direct Routing

Knowledge of Office 365 technologies – particularly Microsoft Teams, Intune, Entra.

Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator /or MS-740 Troubleshooting Microsoft Teams

Skills:

Analog Gateways

SIP Gateways

ATAs

Paging System

PowerShell

Preferred Qualifications:

Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator /or MS-740 Troubleshooting Microsoft Teams