Tech Customer Service Specialist II - Shawnee, KS
: Job Details :

Do you have strong communication skills and a passion for providing exceptional customer support?PBI-Gordon Corporation, an innovative turf and ornamental solutions provider, is hiring a Tech Customer Service Specialist II to join its team in Shawnee, KS. This opportunity offers a hybrid work schedule, with in-office presence required on Mondays, Wednesdays, and Thursdays. Recent graduates and entry-level candidates eager to kickstart their careers are welcome to apply!As a Tech Customer Service Specialist II, you'll provide outstanding service while developing strong relationships with customers and internal team members. Your role will involve handling customer inquiries related to products, coordinating and implementing complaint resolution processes, and researching and investigating product-related claims to deliver effective solutions for external customers.Benefits & Perks: •Competitive Compensation•Hybrid Schedule Flexibility•Comprehensive Healthcare Coverage•Flex Spending Account•401(k) Retirement Plan•Disability Insurance•Pet Insurance•Employee Stock Ownership Plan (ESOP) o What is ESOP? It's an ownership stake in the company that provides an additional form of compensation directly tied to PBI-Gordon's financial success. All regular employees are eligible to participate in the ESOP and will be partially vested after two years with the companies; all employees are 100% vested after six years of service Position Requirements: •Bachelor's degree in Agronomy, Biology, Horticulture, or related fields required•3+ years experience in a related field/industry preferred•Knowledge of application equipment and calibration methods•Excellent customer service and communication skills•Proficient with Microsoft Word and ExcelJoin our dynamic team and help deliver Best in Class customer experiences-apply today!This organization is an Equal Employment Opportunity employer and a supporter of affirmative action with a strong commitment to diversity, equity, and inclusion. All qualified applicants are considered for employment without regard to membership in any protected class by federal, state, and/or local laws.