Location: Cortland,NY, USA
Job Title Tech Help Student Assistant Fall 2024-Spring 2025 Department The Help Center Job Description/Duties
Student staff duties include but are not limited to providing telephone and occasionally face-to-face customer service to our campus community including students, faculty, and staff.
Some of the daily tasks include:
* troubleshooting myRedDragon access
* assisting with password resets
* configuring mobile devices to the SUNY Cortland network
* assisting with Microsoft Office applications
* troubleshooting general hardware and software issues
* gathering the required information to escalate any ticket that the student is not able to resolve on their own
Days/Hours Needed
Monday to Thursday 7:45 a.m. to 8 p.m.
Friday 7:45 a.m. to 5 p.m.
Saturday 10 a.m. to 4 p.m.
Sunday Noon to 8 p.m.
* All tech students are required to attend a full day training session prior to the start of the fall semester, typically the Friday before classes begin
* A minimum availability of 10 hours per week is required
Campus Location/Bldg.
The Help Center/Memorial Library
Required Qualifications
* Must be a current SUNY Cortland student
* Eagerness to provide customers with technology help
* Willingness to learn new technologies
* Good written and verbal communications skills
* Experience troubleshooting issues on PCs or Apple computers
* Experience troubleshooting issues on smartphones
Preferred Qualifications
* Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Brightspace, Blackboard, and myRedDragon)
* Intermediate or advanced knowledge of PC and/or Apple Computers
* Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets
* Experience working with multiple web browsers
* Experience with troubleshooting network connectivity issues
* Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint)
Physical Demands Special Conditions for Eligibility Contact Name(s) & Email(s)
Peter Dawes
...@cortland.edu
Salary Grade B-$15.50/hr Salary
Posting Detail Information
Posting Number SA23083 Review Start Date Open Date 06/01/2024 Close Date 04/30/2025 Open Until Filled No Special Instructions to Applicants