Tech Support Engineer (MS Intune)
: Job Details :

Overview:

Were seeking a customer-oriented Technical Support Engineer (MS Intune) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

Driving exceptional outcomes with purpose-built solutions.

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. Were problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Tek Experts is part of TeKnowledge where innovation meets purpose. Were transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Tek Experts is part of TeKnowledge where innovation meets purpose. Were transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

Responsibilities:

The Microsoft Intune team provides reactive support for mobile device management cases in the Azure cloud environment, making mobile device management easy for IT administrators. As a member of the Intune team, you will deploy internal configurations and policies that rule how mobile devices interact with different Azure and operating system services. In your day-to-day routine, you will collaborate with teammates and perform individual research to deliver policies that request internal configuration within a device or are specified in the backend of a service.

This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Qualifications:

Intune is a good fit for you if you have:

• English level level: 85%
• High school diploma.
• Technical Support experience
• Troubleshooting Windows/Android/IOS
• Network Basics
• Knowledge in: Cloud and Active Directory.