Location: Independence,OH, USA
Join a team recognized for leadership, innovation and diversity
As a Tech Support Specialist at Honeywell, you will play a critical role in providing technical support for our Building Automation Systems (BAS) products and solutions in a call center environment. You will be accountable for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our systems, and delivering exceptional customer service to Honeywell accounts. In this role, you will work with cross-functional teams to address customer needs and provide innovative solutions.
You will report directly to our Tech Support Supervisor. You will work a 40-hour work week within operational hours of 6:00am to 10:00pm EST, Sunday through Saturday. For the first 90 days, you will be trained in office. After that period, you follow a set schedule of either 4 10-hours days or 5 8-hour days within operational days and hours. In addition, this is a hybrid schedule of 3 days in office and 2 days remote.
In this role, you will have a significant impact on the efficiency, productivity, and safety of our customers' buildings by providing exceptional technical support and service.
KEY RESPONSIBILITIES
* Provide technical support to customers, troubleshooting and resolving complex issues using the phone and email queues as points of contact.
* Collaborate with cross-functional teams to address customer inquiries and escalations.
* Document and track customer interactions and solutions in service management ticketing systems including work order documentation that maintain direct communication with customers about the progress of requests.
* Verification of proper functioning of hardware and software while communicating with field support personnel and customers in a B-to-B interaction using the highest level of service skills
* Identify trends and patterns in customer issues to improve product performance, customer satisfaction, and collaborate with multiple levels of management to reach resolutions to stakeholder's expectations.
* Continuously update your technical knowledge and skills to stay current with the latest industry advancements and product developments.
YOU MUST HAVE
* 2+ years of experience in HVAC technical support or a related role involving Building Automation Systems
* High school diploma or equivalent
WE VALUE
* Associate degree or certification in electronic technology, HVAC, or Building Automation Systems
* Experience with Honeywell Building Automation Systems (BAS) products and solutions
* Excellent problem-solving and troubleshooting skills
* Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
* Strong customer focus and ability to build and maintain relationships
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. To learn more, please visit click here.
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here.
Additional Information
* JOB ID: req471271
* Category: Customer Experience
* Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
* Nonexempt
*
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.