Technical Account Manager
: Job Details :

DescriptionLocated on a beautiful campus in Union, New Jersey, our state-of-the-art monitoring center facility is the most advanced in the United States. The team at Affiliated Monitoring protects millions of people by monitoring their security alarms and medical alert systems.Our team currently hasan opening for an Account Manager for our Hosted Solutions' product. Working as part of our Partner Services Team, this critical role helps us manage our day-to-day interactions with our top clients (B2B). You will help manage relationships with clients ranging from nationally recognized security, PERS and IoT providers to unique technology startups.This position is highly visible to all levels of the organization and will require an individual with a broad skill set.What You'll Do:Serve as primary point of contact for operational support for Hosted Solutions clients providing expertise, advice, and management of project requestsDrive adoption and proficiency of Affiliated Monitoring's hosted solutions products, providing continuous client training on Affiliated client services including advanced navigation and usage of our Affiliated Client PortalResponsible for managing and developing relationships as the trusted advisor in Affiliated operationsProvide technical expertise for Affiliated Hosted Solutions product providing escalated support and comprehensive solutions to client inquiries in a timely mannerCollaborate with Affiliated's Onboarding team to provide a seamless transition for our hosted clients ensuring they are thoroughly trained on operating proceduresMonitor client support activities to detect any trends. Develop remediation plans for any recurring issues and/or present clients with best practices to optimize their account structuresTrack KPIs at the client level to ensure operational expectations and service levels are being metManage customer expectations throughout the support service delivery process by ensuring thorough investigation, diagnosis, support, resolution, and restoration to any major issues that ariseMaintain client project tracker list, advocating for their changes or needsRequirements3-5 years of experience as a Technical Account Manager or Technical Customer Success Manager in a B2B environmentBachelor's Degree RequiredUnderstanding of technology and desktop softwareAdvanced analytical and problem-solving skill setsExcellent interpersonal and communication skillsComfortable working in a fast-paced, dynamic environmentExcellent communication and presentation skills, with the ability to distill complex information into clear and actionable insightsWhat's in it for you:Affiliated is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around, working together to help ensure the safety of people across the United States.Top pay (salary depending on experience; submit your expectations with your application) and excellent comprehensive benefits packageChance to grow by working with an experienced and talented teamMake a true impact on our company and products with high-visibility and possibilities for career growthExcellent Comprehensive Insurance Coverage401(k) Retirement Savings Plan & Employer MatchCompany Paid Life InsuranceAffiliated Monitoring is an Equal Opportunity Employer. Here, we believe that treating everyone with empathy and respect is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where differences are celebrated and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.#J-18808-Ljbffr