Technical Analyst
: Job Details :

CompanyFederal Reserve Bank of MinneapolisDo you enjoy working with people, identifying network issues, providing technical support and learning new solutions. Do you get engrossed in challenges and build solutions.To provide support to all FRFS customers, analysts for Connectivity Testing andIntegration will operate within two shifts, with a preferred Tuesday to Saturday availability. First shift begins at 8:00 am central time, and later shift begins at 11:00 am central time each with 8-hour shift assignments. Team members will work in different shifts in rotation as needed.Team members can expect to work up approximately 2-3 Saturdays a month based on project demands and customer requirementsThis position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance based on specific district policies. Your specific requirements will be based upon your district at time of application.Application deadline: November 24, 2024.Please note: We have more than 1 vacancy for this position. The position may be filled at either Technical Analyst I or II based on the qualifications of the candidates and the needs of the department.The position may be filled in either one of the Federal Reserve Banks: Minneapolis, Richmond Virgina, New YorkResponsibilities:* Maintain detailed awareness of end-to-end customer experience* Provide network testing support and facilitation to the Federal Reserve's customers including Banks and Credit Unions.* Promptly identify, troubleshoot, and resolve basic to intermediate support requests including applications, software, hardware, browser configuration, network connectivity and/or other issues related to firewalls, and VPN/router installation and configuration.* Develop expertise on the FedNow service and provide business application support.* Fulfill FedNow Test message requests from customers.* Provide support for Federal Reserve customer use of middleware and file transfer technologies, including IBM Connect: Direct, IBM MQ and MQ Client, and Axway Secure Client.* Facilitate network and application integration validations by generating and delivering test messages and files for payment applications.* Troubleshoot and support basic to intermediate customer inquiries using a variety of tools and resources.* Analyze customer requests, coordinate and schedule tests* Participate in and support simple and moderately complex Federal Reserve System-level projects, such as implementation/upgrades of end-user hardware and software.* Actively participate in other activities and workgroups as instructed.* Utilize available site-specific on-site lab to emulate customer environment for product troubleshooting purposes.* Utilize available site-specific on-site lab to test new products and service offerings, including cloud-based services.* Create and maintains procedures/documentation.* Fulfill basic Service Requests escalated from Level 1 (L1) support* Actively support and promote Continual Service Improvement (CSI) environmentAdditional Responsibilities at the Technical Analyst Level II* Maintain intermediate understanding of customer connections and functionality of the channels. Assists customers in the creation and installation of network and application definitions as well as ordering and installing server certificates.* Lead in the research and resolution of moderately complex external customer connectivity test requests associated with supported electronic access channels.* Develop advanced expertise on the FedNow service and lead business application support troubleshooting issues.* Coordinate production, contingency, and application upgrade testing for customer connections.* Maintain knowledge and provide guidance to customers to ensure they receive support in the setup of middleware.* Assume lead responsibilities in the execution of assigned and ad-hoc projects.* Identify and professionally communicates ideas for increased efficiency and department knowledge.Qualifications:To be considered at the Technical Analyst I level, you must meet the following educational and work experience:* Bachelor's degree in a closely related field and minimum 1 year of full-time relevant experience, including use of networking skills* OR Associate degree in a closely related field and minimum 2 years of full-time relevant experience, including use of networking skills.To be considered at the Technical Analyst II level, you must meet the following educational and work experience:* Bachelor's degree in a closely related field and minimum 3 years of full-time relevant experience, including use of networking skills* OR Associate degree in a closely related field and minimum 5 years of full-time relevant experience, including use of networking skills.Applicable at both level I and II* Experience in multiple hardware/software platforms and applications.* Proven experience and understanding networking concepts including OSI layers, networks, protocols, and digital certificates.* General understanding of cloud infrastructure.* Strong initiative, analytical skills, and customer service skills.* Ability to quickly grasp in depth understanding of procedures and automated systems.* Interpersonal skills, including the ability to work effectively in a team environment.* Ability to multi-task and communicate technical concepts to end-users.Certifications desired:  Cisco Certified Network Associate (CCNA), Cisco Certified Entry Network Technician (CCENT), Comp TIA Network+, Amazon Web Services/Google Cloud/Microsoft Azure, Networking certification(s), etc.This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The screening areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.Our total rewards program offers benefits that are the best fit for you at every stage of your career:* Comprehensive healthcare options (Medical, Dental, and Vision)* 401(k) match, and a fully funded pension plan* Paid time off and holidays* Free public transportation passes* Annual educational assistance* On-site fitness facility* Professional development programs, training, and conferences* And more…The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy.Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryInformation TechnologyWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Always verify and apply to jobs on Federal Reserve System Careers ( or through verified Federal Reserve Bank social media channels.Privacy Notice