About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
BASIC FUNCTION Primarily responsible for interacting with customers to understand requirements, provide solutions, conduct day-to-day support. The administrator is responsible for key projects, monitoring of the servers and providing user support. The software that he/she will support is deployed in multiple business units globally with that, he/she will interact with global users daily. Will support Hyperion, GetPaid, Fast Path, Prisma and other applications.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES - Administration of servers, databases & applications including, upgrades, backup and recovery.
- Daily monitoring of the application for performance and integrity.
- Monitors issue management system for incoming requests and issues; adheres to SLAs.
- Work with Oracle support team or software vendor as needed to resolve application issues.
- Supports application/users by gaining an understanding of data, business processes and workflow.
- Effectively resolve questions and issues for end-users.
- Proactively researches technology tends of the product.
- Develops PowerShell scripts to automate redundant manual processes for efficiency and consistency, reviews current processes for optimization.
- Provide a broad technical knowledge that will help the team handle different technologies.
- Communicates with end users on issues, scheduled maintenance, etc.
- Documents processes and stores them in the team's SharePoint site.
- Proactively researches technology trends of the product; identifies and markets applicable uses of the product and its components.
- Works with the IT Enterprise Architecture group to define and manage the infrastructure for the enterprise applications and identifies major areas of development.
- Participates in various IT projects intended to continually improve and upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost effective.
- Knowledgeable in understanding vulnerabilities and applying recommending remediations including patches upgrades.
EXPIENCE/SKILLS Education: Bachelor's degree in Information Technology, Computer Engineering or a related field.
Job Related Experience: - At least 3 years of experience in IT industry.
- At least 3 years of experience administering and supporting web-based applications in a multi-tier environment (preferably Hyperion)
- At least 2 years of experience in Windows Server.
- At least 1 year of experience in using SQL Server.
- Must have trouble shooting and support background.
- Must have an experience in working with a team.
Behavioral Competencies - Analytical thinking.
- Excellent customer service skills
- Good written and verbal communication.
- Dedicated and hardworking who enjoys working at night.
Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity, Equity & Inclusion At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.
Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.