The technical business analyst is responsible for ensuring that banking applications / systems are working and have been implemented effectively and align to the banks overall business objectives and enhance member satisfaction to meet the business needs of TowneBank. These individuals will be aligned by product, line of business and systems. This will ensure a deep product and business domain knowledge.It will also enable close collaboration with product managers, lines of business and the development teams. Essential Responsibilities:
- Maintain detailed understanding of the bank's current technical infrastructure.
- Comprehensive understanding of banking products and their lifecycle.
- Assist / develop test scenarios and test scripts with business users.
- Continuous learning of latest industry trends, regulations and technology.
- Identify opportunities for process improvements by leveraging technology.
- Provide technical assistance and guidance during the setup of new systems.
- Help address technical challenges that arise.
- Working closely with the business to gather and document business requirements that can be translated into clear functional system specifications.
- Evaluate existing systems and recommend design improvements based in business requirements.
- Act as a liaison between the business users and technical teams ensuring that a clear understanding of functionality is understood.
- Coordinate/ lead the testing and quality assurance activities to ensure the systems meet member needs and agreed upon business requirements.
- Identify potential risks related to the new system implementation.
- Assist in the analysis of system issues.
Specific Duties:
- Validate technology solutions with a long-term usage view, and the flexibility to adopt to future changes.
- Act as a feedback mechanism from business to make necessary changes and improvements in solution development.
- Create system documentation.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned.
Minimum Required Skills & Competencies:
- Bachelor's Degree in Information Technology, Computer Science, Business, or related field with 5 years of professional experience.
- Direct experience working with product management teams.
- Ability to understand business processes.
- Technical skills (not programming) including knowledge of APIs, data mapping processes, SQL, data visualization tools and cloud computing technologies.
- Communicating with business and technology leaders, both within and outside the organization.
- Ability to think critically and be analytical.
Desired Skills & Competencies:
- Strong familiarity with the financial services industry and technology concepts.
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)