Pathlock is a leader in access orchestration and application security, providing comprehensive solutions to help organizations automate controls across business applications and manage risk efficiently. Our platform enables companies to seamlessly enforce access, process, and security controls, ensuring compliance and data security. As we continue to grow, we are looking for a Technical Customer Success Manager to help us scale our offerings and deliver exceptional value to our clients.
Duties/Responsibilities:
Technical Support:
- Provide timely and effective technical support for Pathlock Cloud.
- Troubleshoot and resolve customer issues efficiently and in real time.
- Escalate complex issues to appropriate teams as needed.
- Address customer inquires, troubleshooting issues and providing technical solutions.
Product Expertise:
- Develop a deep understanding of the Pathlock Cloud product suite across the Application Access Governance portfolio.
- Stay up-to-date on the latest product features and functionalities and be able to discuss in-depth with the customer.
- Share product knowledge with customers and internal teams.
- Give feedback to product and product documentation on potential gaps.
- Help prioritize product enhancements.
Customer Success:
- Monitor PLC deployments and check in with select customers as needed.
- Work closely with the customer success team to ensure customer satisfaction and retention of Pathlock Cloud customers.
- Contribute to customer success initiatives and programs with technical Pathlock Cloud Understanding.
Collaboration:
- Collaborate effectively with cross-functional teams, including support, professional services, product and engineering.
- Conduct training sessions and workshops to help customers understand and utilize Pathlock Cloud effectively.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-2 years of experience in technical support role.
- Knowledge of integration technologies, including REST, DB, LDAP.
- Knowledge of integration to off the shelf ERP technology like Workday, SFDC, ServiceNow, SAP, Oracle ERP.
- Strong understanding of IT infrastructure, networking, and security concepts.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Experience with identity and access management (IAM) solutions is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- The chance to work with cutting-edge technology and industry leaders.
Hybrid schedule of four days in Office
Salary: $80-100K OTE