Technical Customer Service Representative
: Job Details :

Under regular supervision, the Technical Customer Service Representative provides customer support for a variety of inquiries, including:Assist with account lookup and navigation, as well as product access extensions, adjustments and/or related issues. Respond to customer inquiries that include order entry, adjustments, subscriptions, and queries related to existing orders from multiple sources. Managing customer inquiries from onset to resolution using established procedures to solve routine problems. Manage database records to maintain customer accounts, ensuring accurate entry and upkeep of all transactions according to business policies. Manage information flow ensuring that enhancement requests, bugs, and other product issues are communicated. Use provided systems and procedures to monitor quality control for all customer interactions. Adhere to expected deadlines to ensure minimal backlogs and meet service level. Build brand advocacy and customer loyalty by employing WK values. A...Customer Service Representative, Customer Service, Technical, Representative, Technology, Retail