Technical/Deskside Support II :: Onsite :: Austin TX
: Job Details :

Role: Technical/Deskside Support II

Austin TX - 5 days a week

Contract, will extend into 2025

2 round process for interviews via TEAMS with Manager and stakeholders

Onsite role in Austin, TX 5 days a week 8a-5p CST are the general times

Client Services Department

They provide end user support internationally and in the US

Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved could work about 100-200 tickets a day split among 40 individuals

Skillsets

• Windows 10 Windows 11 knowledge
• Dell shop so needs to be familiar with Dell laptops
• Site is a heavy Mac usage community, needs to be proficient with Mac OS system and Apple Devices
• InTune and Jant used - must be proficient with navigating those applications
• Azure - ability to navigate and understand logs basic network troubleshooting skills
• Utilize MS Team rooms - helping with AudioVisual issue basic networking skills needed
• Needs someone flexible and able to navigate that culture - skilled in using independent user; will be the lone tech there
• Will be paired with a seasoned technician for initial training

Thanks & Regards,

Ravina Bolgam

#LI-RB1