Location: Ferndale,WA, USA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
The Technical Inside Sales Coordinator is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Technical Inside Sales Coordinator will provide technical expertise in the sales of specialized products. The Technical Inside Sales Coordinator plays a critical role in maximizing customer value while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
The Role's responsibilities include, but are not limited to
Increase unit sales and dollars by implementing, teaching and enforcing sales best practices.
Determining appropriate routing of incoming work/accounts.
Evaluate TISR team performance and skills; provide training and coaching to improve sales performance and productivity.
Work with field sales professionals (Regional Sales, OSR's, & BD) to understand and assist with sales activities and customer relationships.
Meet with key customers to assist in maintaining relationships and/or closing sales opportunities/deals as requested.
Provide recommendations to Branch Manager for sales, people, and service objectives, driving continuous improvement and efficiency.
Review, monitor, and communicate gross margin goals for sales team.
Lead employees to anticipate and solve problems and plan for workload changes.
Motivate and challenge employees and encourage growth and development; Promote strengths; address weaknesses.
Set clear expectations and measure results. Communicate consistently. Provide timely, candid feedback.
Identify, perform, or obtain training required for employees to perform job tasks.
Maintain confidential information pertaining to normal supervisory duties.
Comply and promote awareness and understanding of MRC policies, procedures and expectations to all employees, to include strict enforcement and compliance with DOT and SOX compliance guidelines.
Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC database.
Maximize gross margin sales through careful analysis during the quote process.
Identify and act on opportunities to increase market share by growing sales.
Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed.
Work with internal MRC departments to set up and maintainaccurate customer files (profiles).
Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information.
Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge.
Monitor expected ship dates to ensure timely delivery and expedite as needed.
Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.
Required Experience
High School Diploma, GED (General Education Degree) and additional post-secondary training or education.
Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.
Skills & Abilities
Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.
Demonstrated competence in the use of computers and software applications.
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small group situations.
Willingness and ability to be on call as needed to provide 24-hour service to customers.
Willingness and ability to travel within and outside branch service area, with occasional overnight stays.
High School Diploma or GED (General Education Degree);
Ability to learn MRC, federal, health and safety regulations;
Typing and basic computer skills;
Knowledge of or ability to learn MRC warehouse operations and business processes;
Basic math and good reading skills. ** **
Additional Qualifications
Must have the ability to provide documentation verifying legal work status;
Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.
Working Conditions
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work.
We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.
MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.
At MRC Global , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members.
We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.