Location: West Lafayette,IN, USA
Req Id: 34390
Job Title: Technical Operator
City: West Lafayette
Job Description:
Job Summary
The IT Technician, Classroom Technology Services will support instructional technology in classrooms and other supported facilities. This includes support for calls from classrooms, direct support of technology in classrooms and support and training of individual instructors in classrooms. Responsible for installing, monitoring, replacing or repairing classroom equipment.
The IT Technician Senior will serve as a seasoned individual contributor supporting instructional technology in classrooms and other supported facilities. This includes addressing calls for support from classrooms, direct support of technology in classrooms and supporting and training individual instructors in classrooms. Responsible for installing, monitoring, diagnosing, replacing or repairing classroom equipment to ensure a quick restoration of service or escalation as needed.
Learning Spaces provides design, installation, and support for instructional technology across the entire campus. Technology and room design is constantly evolving to help support active learning styles. This is an opportunity to work with the latest instructional technology, and an entry into a growing and dynamic field.
This is a dual level posting where the hiring manager will determine the level commensurate with the education and experience of the chosen candidate.
What We're Looking For:
Education and Experience Required:
For the IT Technician (S2) you will need the following:
* High School Degree or High School Equivalency (HSE)
* Minimum three (3) years of experience using desktop computer applications and operating systems, including Windows systems or related work experience
For the IT Technician, Senior (S3) you will need the above and below:
* Associate's degree
* A minimum 0-1 year of experience using desktop computer applications and operating systems, including
* Consideration will be given to an equivalent combination of related education and required work experience
Preferred:
* Experience with incident management system and resolution of incidents using customer service skills. Experience with classroom technologies (projectors, audio equipment, meeting/lecture software/hardware, etc)
Skills Needed:
* Ability to:
* quickly diagnose and resolve hardware issues with classroom technology
* maintain awareness of issues with current classroom technology as well as new classroom technologies
* Excellent verbal and written communication skills
* Capability to install classroom technology including: computers, lecture capture hardware, projection lamps, microphones, recorders and cabling
* Knowledge of:
* customer service principles and the ability to resolve incidents effectively, including urgent and high impact classroom incidents
* configuration of desktop computers, network setup, and troubleshooting
* audio-visual technology, including microphones, speakers, and projection
Preferred:
* Capability to diagnose issues with portable devices (laptops, tablets, etc.) used for presentations. Experience with Macintosh Operating Systems. Knowledge of University procedures
Additional Information:
* Purdue University will not sponsor employment authorization for this position
* A background check will be required for employment in this position
* FLSA: Non-Exempt (Eligible for Overtime)
* Retirement Eligibility: Non-exempt Defined Contribution Plan
* Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Who We Are:
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
EOE / AA
Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
Apply now
Posting Start Date: 10/22/24