Set Your Future IN MOTIONManitou is purposefully committed to you, its people. We continue to elevate our success based on a One United Team focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.
ABOUT OUR COMPANY CULTURE:As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group's mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers. Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world. With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction. We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric New Horizons roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.
GENERAL ACCOUNTABILITY:Under the direction of the Technical Parts Supervisor and in concert with corporate and department goals, the Technical Parts Advisor is a customer focused individual that has strong attention to detail, and problem-solving ability to best serve our North American dealer network and global subsidiaries. This position works with the dealer by efficiently and professionally assisting in parts research and manual interpretation. In addition providing alternative solutions that can quickly solve any escalating issues resulting in extended machine down situations.
DUTIES & RESPONSIBILITIES: - Resolve technical parts inquiries via phone, email, and internal portal, with a sense of urgency
- Develop cross reference sheets, parts bulletins, training material, and similar literature that provide value and improved communication to the dealer and end customer.
- Provide alternative expedited solutions through consistent and professional communication
- Working closely with purchasing team to overcome challenges related to parts availability
- Develop and maintain a thorough knowledge of all company products, parts related promotions, policies and procedures
- Point of contact for customers with issues that require an advanced level of expertise in areas including, but not limited to: manual interpretation, historical models and accessories, company processes and procedures
- Assist Supply Chain with initial stock planning and requirements of new parts products and services.
- Ability to read engineering drawings
- Self-motivated; have a proactive approach to their work and the ability to work to targets and deadlines
- Take on projects or other assignments as needed and adhere to company policies & procedures
EXPERIENCE: - Self-motivated and have a proactive approach to their work and the ability to work to targets and deadlines.
- Customer centric with skills, knowledge and experience in serving the needs of customers.
- Ability to handle pressure situations and problem resolution independently.
- Strong verbal and written professional communication.
- Demonstrated positive interpersonal skills, which promote teamwork and customer satisfaction.
EXPERTISE: - Competent in Google Suite & MS Office suite, specifically Excel.
- Technical/mechanical aptitude including ability to understand engineering drawings.
EDUCATION: - Associate or Bachelor's degree preferred
INTERNAL & EXTERNAL CONNECTIONS: - Internal customers the position will interact with global subsidiaries
- External customers the position will interact with dealers, Fleet and key accounts
LOCALIZATION AND TRAVEL EXPECTED: - This position is located in West Bend, WI
- Travel up to 5% may be required
#li-manitouusjobs
OUR REWARDS & RECOGNITION:In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World's Best Employers.Applicants must be authorized to work in the United States. Equal Opportunity Employer