Location: San Francisco,CA, USA
Key Responsibilities include, but are not limited to: •Work with the Business and Product teams to understand the existing process and to gather the business and functional requirements, by scoping, defining, and prioritizing requirements. •Understand and document detailed requirements for implementing and enhancing CRM solution. •Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details. •Work with UX/UI team to develop mock-ups and proposed user journeys •Mapping functional requirements to Salesforce.com features and functionality. •Work with Product Manager and Analytics team to define, measure and track Key Performance Indicators (KPIs) and success criteria for the assigned projects & features •Work with Architects and Developers to transform new requirements into Salesforce.com design and implementation. •Work with the functional SME and trainers to identify and document process gaps and process improvements. •Assist and Develop Innovation Roadmaps and BRDs. Qualifications: * BS/BA Degree •You have 3-5 years of product management experience in delivering amazing customer experience using customer support products and technology •Experience with CRM and Customer Service Management solutions used by medium-sized customer support organization a strong plus •Process Improvement certa Six Sigma is a Plus •Product experience in eCommerce customer support a plus •Aptitude for strategic thinking and problem solving in a fluid environment. •Exceptional at prioritizing and focusing on the highest value opportunities. •Ability to stay goal oriented and act with a sense of urgency •Ability to work collaboratively as a member of cross-functional teams to deliver results. •Excellent communication skills, able to present, negotiate and influence at C-level. •Exceptional networking, relationship building and influencing skills. Required Skills : Basic Qualification : Additional Skills : Will move quickly! I have the manager's calendar so can easily schedule interviews! Background Check :Yes Notes : Selling points for candidate :Will move quickly! I have the manager's calendar so can easily schedule interviews! Project Verification Info : Candidate must be your W2 Employee :Yes Exclusive to Apex :No Face to face interview required :No Candidate must be local :Yes Candidate must be authorized to work without sponsorship ::No Interview times set :Yes Type of project :Project Management Office Master Job Title :Product Owner Branch Code :East Bay