Location: Philadelphia,PA, USA
Job Summary
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for whats next. Powered by the nations largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nations largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.This role is responsible for the analysis and support of the Commercial and Hospitality video business by supporting areas including sales, operations, content acquisition and others ad hoc. Analyzes current process, suggests opportunities for streamlining and assists in implementing nationwide solutions. Responds to inquiries from business partners in support of new initiatives on ongoing lifecycle maintenance. Assists in troubleshooting with support and customers as needed on escalations.Job Description
Responsible for contributing to projects, troubleshooting sales or operational issues, providing solutions to customer escalations, communications delegation for content changes, and the overall upkeep of workflows and documentation for existing products and services. Acts in compliance with industry and Company requirements, standards, policies, and procedures. Works with moderate guidance in own area of knowledge.
Preferred Skills
Core Responsibilities
Employees at all levels are expected to:
Disclaimer:
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Data Analysis; Troubleshooting; Product Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Required