Your wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep,all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.THE OPPORTUNITYWe are hiring a Technical Program Manager to join our Global Sales team in the US. The Wellhub Technical Program Manager is responsible for technical support in the pre- and post-sale client journey; responsibilities include: requirements gathering and interactions with Product Management, Development, Operations, and Product Support, client enablement, deployment support, and post-deployment technical relationship management.YOUR IMPACT
- Work with clients and their technology teams to define how to quickly integrate Wellhub with the client's processes and systems to ensure a fast-paced sales cycle and post-sale customer satisfaction.
- Act as a first point of contact to handle client information security due diligence reviews.
- Drive platform and process enhancements by providing new requirements and innovative designs for new functions, simplified processes, fun user experiences, metrics and reporting, etc. to Product Management and Development based on direct client interactions and input.
- Participate and conduct meetings with stakeholders to align with the Wellhub platform capabilities and project releases, participate in system development, user acceptance testing, and end-user training.
- Use and recommend best practices for problem resolution, customer relationship management, etc.
- Serve as the primary point of contact for the client's Technology team.
- Identify and resolve issues related to integration, implementation, and activation of the Wellhub platform.
- Assess the client's technical needs and capabilities during implementations.
- Provide implementation scheduling, resolutions to technical issues, and general advice as a technical consultant.
- Provide highly responsive customer service and maintain a high level of client satisfaction.
- Correspond and fulfill all commitments for internal and external customers.
- Engineer, record, and document solutions to common and difficult integration problems.
- Learn, implement and teach best practices for implementation and configuration of the Wellhub platform.
- Contribute to product documentation and training materials to ensure content accuracy and supportability of the Wellhub platform.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.WHO YOU ARE
- 5 years of proven experience as a technical sales professional.
- Knowledge of and experience with SAML, OAuth, and JWT Single Sign-On implementations.
- Languages: English and Spanish is a plus.
- Knowledge of and experience with SFTP and file transformation.
- Knowledge of and experience with key information security concepts, requirements, certifications, and due diligence processes.
- Experience with APIs and integration implementations for a SaaS platform.
- Basic understanding of major enterprise business systems platforms and technologies, for example, Payroll Systems, HR systems, etc.
- Strong communication (written and verbal) skills, and interpersonal skills to be able to present and engage with clients.
- Demonstrated flexibility and willingness to do what it takes to get the job done.
- Drive and desire to learn and grow both technical and business skill sets.
- Thorough understanding of integration concepts, methodologies, and technologies.
- Proven ability to leverage analytical and problem-solving skills in a very fast-paced environment.
- Passion for exceptional documentation including diagrams, standards, etc.For this specific role, please note that prior experience in technical sales and knowledge of key integration concepts, including experience with SAML, OAuth, JWT SSO, and API integrations for a SaaS platform, are mandatory requirements.WHAT WE OFFER YOUWe want Wellhubbers to live healthier and happier lives, both in and out of work. That's why we have a comprehensive Total Rewards approach that encompasses benefits, compensation, and personal growth opportunities within a high-performance, inclusive, and supportive environment.In New York, California, Colorado, Massachusetts, and Washington, the annual base salary range for this role is $127,357 - $143,277. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan.Diversity, Equity, and Belonging at WellhubWe aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. #J-18808-Ljbffr