Technical Service Associate
: Job Details :


Technical Service Associate

TRI-K Industries

Location: Denville,NJ, USA

Date: 2024-12-03T09:18:03Z

Job Description:
About TRI-KCelebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. Motivated by our core values of Empathy, Curiosity, and Excellence, our customers and partners get the attention, agility, and innovation they need to be successful in the marketplace. We specialize in proteins, including amino acids and natural peptides, modern preservatives, and multi-active, multi-functional ingredient solutions. Our in-house development team continually pioneers new materials, differentiating our customers' brands. We strive to amplify consumers' voices within our organization, ensuring we bring relevant offerings and innovations to the market.Summary: Answers customer technical inquiries and assists in resolving quality complaints. Provides written/verbal communication and documentation in response to customer and account manager technical information inquiries Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Responds to customer inquiries and solicits information as needed
  • Assists the sales and marketing with technical questions and requests
  • Assists in creation, dissemination and maintenance of TRI-K product technical documents
  • Maintains a product information database to facilitate inquiry responses
  • Assists in various aspects of the quality complaint / resolution process including customer, departmental, supplier, and third- party Lab interaction
  • Evaluates documentation for competitive products, new and alternate vendors of existing TRI-K products
  • Completes customer forms and questionnaires and coding packets
  • Logs and tracks progress of customer information requests
  • Updates customer inquiries into SalesForce database
  • Assists Marketing with information and trade show materials requests
  • Performs other miscellaneous laboratory and clerical tasks to fulfill the responsibilities of the technical service function.
Other requirements: Approximately 10% travel may be required.Competency:To perform the job successfully, an individual should demonstrate the following competencies:
  • Analytical - Synthesizes complex or diverse information.
  • Problem Solving - Gathers and analyzes information skillfully.
  • Interpersonal - Maintains confidentiality.
  • Written Communication - Writes clearly and informatively.
  • Quality Management - Demonstrates a high sense of accuracy and thoroughness.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands.
  • Attendance / Punctuality - Ensures work responsibilities are covered when absent.
  • Dependability - Proactive self-starter. Capable of completing multiple tasks on time or notifies appropriate person with an alternate plan.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Reacts well under pressure.
RequirementsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:Bachelor's degree in science; Minimum 1-year related experience and/or training; or equivalent combination of education and experience.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet softwareWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is an environment with many interruptions. While performing the duties of this job, the employee may be occasionally exposed to work near moving mechanical parts, fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually low.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We offer a competitive compensation package including: Medical Dental 401 (K) Vision Paid Time Off Life Insurance In addition to other programs and plansTRI-K Industries is an equal opportunity employer and we celebrate and value diversity in our workforce. Hiring decisions are based on qualifications, merit, and business needs.
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