Technical Service Engineer
: Job Details :

Technical Service Engineer

Shannon, MS (Onsite)

Our client is looking for a skilled Technical Service Engineer to join their growing team in Shannon, MS. Are you passionate about technical support, troubleshooting, and customer service in the furniture industry? Do you have a strong background in engineering and want to work for a leading global manufacturer? If yes, this may be the perfect role for you! Keep reading to learn more about the exciting opportunities this position offers.

The Perks!

• Competitive salary ($75,000-85,000 DOE)
• Health, dental, and vision insurance
• Retirement savings plan (401k)
• Paid time off (PTO)
• Opportunities for domestic and international travel
• Ongoing professional development and training

A Day in the Life of a Technical Service Engineer

As a Technical Service Engineer, you'll be at the forefront of providing technical support to customers across North America. You'll work closely with clients to troubleshoot issues, provide solutions, and ensure the proper implementation of their advanced drive systems in products like height-adjustable desks, seating, and medical applications. Your expertise will make a difference in both customer satisfaction and product quality, helping to maintain strong relationships with key accounts.

Responsibilities include:

• Provide on-site technical service and troubleshooting for customers in North America (USA, Canada, Mexico).
• Conduct business trips to client locations for technical assistance and support.
• Collaborate with customer R&D teams to deliver product specifications and recommendations.
• Assist in setting up showrooms and providing technical support at trade shows and conventions.
• Lead customer complaint investigations and resolve technical issues with product recommendations.
• Attend technical training sessions in the USA, China, and possibly Vietnam.
• Deliver technical training to clients and internal teams.
• Travel domestically, with occasional international travel required.

Requirements and Qualifications:

• Degree in Engineering or a related field.
• 3+ years of experience in the furniture industry, with a focus on technical or quality services.
• Strong understanding of recliner mechanisms, electronics, and product accessories.
• Excellent communication and presentation skills, with the ability to engage at all levels.
• A global mindset, able to interact effectively with both North American clients and the international DOT team.
• Ability to travel frequently within North America and internationally when needed.
• On-site position based in Shannon, MS.

About the Hiring Company

A global leader in the development and manufacture of advanced drive systems. They are a part of the Swiss Phoenix Mecano Group, providing innovative solutions for adjustable furniture, medical applications, and more. You'll be part of a dynamic team driving the success of cutting-edge products in the North American market.

Come Join Our Engineering Team!

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!