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Role Summary Provide technical support as needed to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with dairy and their network of influencers.
Role Accountabilities and Responsibilities - Deliver support aligned to defined sales targets for accelerated growth in the region.
- Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.
- Provide on farm customer support as coordinated by the sales organization.
- Field, log and respond appropriately to technical customer inquiries.
- Provide technical troubleshooting and customer problem solving.
- Develop and conduct internal & external customer technical training.
- Develop and conduct product / offering on farm demonstration trials.
- Interface with other Technical Services managers to facilitate collaborative idea exchange.
- Must be able to travel up about 60%.
Education and Experience - PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
- Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
- Expertise in Gut Health Management is desirable.
- Previous product development experience helpful.
- Proven track record of working in a team-based environment.
Skills and Competencies- Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
- Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.
- Experienced in use CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is required.
- Proficient in use of DairyCOMP 305 or other dairy records systems preferred.
- Strong PC skills to include MS Office.
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