Technical Service Manager
: Job Details :

Select how often (in days) to receive an alert:At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewProfessional Services, of which you will become a part, manages cross-functional services for TE Energy EMEA. It coordinates, among others advanced cabling projects for large-scale photovoltaic and wind farms, provides power utilities tender submission service, and assures technical support for the TE Energy sales processes. Technical Service Team is a key component and contributor to Professional Services. It works closely with Product Management, Sales, Quality Management, Manufacturing, and Finance, as well as with external stakeholders to provide technical support for comprehensive responses to tenders, projects, quotes, and daily technical queries.Technical Service Manager is a professional who oversees and manages the entire Technical Service Team regularly collaborating with tender and project management teams to support, among others, product development and management, and sales of solutions. Achieving the highest possible tender and project execution performance rate, followed by the successful and above all profitable sales is the primary goal of his/her work.Your responsibilitiesAs a Technical Service Manager you will be responsible for providing the comprehensive technical service for TE Energy Sales, Product Management, Quality Management, Customer Service, and particularly:Leading, and managing the smooth running of the Team including contributing to its training and developmentParticipate in the developing of proposal strategies (with Tender & Project Managers) and the proposal's story lineDevelop and execute adequate and successful strategy for technical communicationDemonstrate technical support to the bidding portfolio and its management teamDemonstrate technical support to the projects' portfolio and its management teamDemonstrate technical support to day-to-day queries requested by internal stakeholdersCoordinating the technical support for RFI, RFQ and RFT analysisCo-elaborating the proposal creation plans as well as project planningCoordinating the customer audits, FATs, and customer type testsCoordinating the support for the technically oriented daily communication with customersSupport the drafting of persuasive offers and proposal document structuresSupport research and brainstorming key technical points to be included in proposalsSupervise documenting the technical aspects of the tender/project offeringSupport escalating where necessaryAssure lessons-learned process where applicableTechnical Service Manager will mainly be office based and work with colleagues and customers across Europe mainly through remote communication measures.What your background should look like:KEY MANAGERIAL PROFICIENCIESâ ¢ Solid managerial trainingâ ¢ Minimum 3 years of experience as Technical Service Manager or actively managing technical support for sales processes (preferably) gained in the international environmentâ ¢ Working experience from cross-functional teamwork (projects/tender task forces)â ¢ Exceptional organizational skills including attention to detail and multitasking skills.â ¢ Team building and task force leadership.â ¢ Synthetic mindset as well as problem-solving orientation and ability.â ¢ Ability to work under pressure, with deadlines and challenging targets.â ¢ Able to work both independently and as a team.â ¢ Ability to interact professionally and collaboratively with all organizational levels.â ¢ Strong assessment capabilities.â ¢ Excellent anticipation abilities, problem-solving, organizational, analytical, and critical thinking skills.KEY PROFESSIONAL PROFICIENCIES:â ¢ University degree in electrical engineering or similar disciplinesâ ¢ Good working knowledge of electrical equipment and insulation technology for industrial and utility applications.â ¢ Good working knowledge & experience with product managementâ ¢ Good understanding of power business operations (utilities & industrial)â ¢ Common understanding of Energy Industry and energy business trendsâ ¢ Rudimentary logistic and supply chain understanding.CUSTOMER ORIENTATIONâ ¢ Customer-oriented mindsetâ ¢ Ability to identify and anticipate customers' needsâ ¢ Strong customer service skillsCOMMUNICATIONâ ¢ Strong communication skills both written and oral,â ¢ Excellent written and verbal communication skills in English (written and oral fluency)â ¢ Business level proficiency in French, German, Spanish, Italian, or Slavic languages will be an assetâ ¢ Very good working knowledge of Microsoft Officeâ ¢ Understanding the international work environment and multicultural sensitivity.MOBILITYâ ¢ Mobility: flexibility in working days and travelling if required by the businessABOUT TE CONNECTIVITYTE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).WHAT TE CONNECTIVITY OFFERS:We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!Competitive Salary PackagePerformance-Based Bonus PlansHealth and Wellness IncentivesEmployee Stock Purchase ProgramCommunity Outreach Programs / Charity EventsEmployee Resource GroupAcross our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.Location: KRAKOW, MA, PLCity: KRAKOWState: MACountry/Region: PLTravel: 10% to 25%Requisition ID: 128038#J-18808-Ljbffr