Technical Services Representative
: Job Details :

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions.

Job Title: Technical Service Representative

Location: Orlando, FL

Department: Maintenance

Reports To: Technical Services Manager

FLSA Status: Exempt

Essential Functions:

• Reviews aircraft fleet performance and works with maintenance control to address critical MEL items and operational impact items.
• Maintains Aircraft performance monitoring and system reporting i.e., Engine Condition Monitoring, ACARS, Mini QAR reporting and updates.
• Updates all departments for monthly performance and power plant operations concerns.
• Participates in the Company's Safety Management System (SMS) in accordance with the responsibilities detailed in the Safety Management System Manual
• Helps and works with company and contract maintenance personnel in troubleshooting aircraft and systems ensuring airworthiness in accordance with company maintenance manuals and procedures.
• Assists flight crews with troubleshooting of problems.
• Retrieving technical information from aircraft manuals, company manuals, and other approved resources in order to troubleshoot, repair, and identify parts.
• Coordinates Service Bulletin implementation and work card review with Quality Control.
• Coordinates repairs and troubleshooting with company and contract maintenance personnel.
• Provides updates for Aircraft modifications to all departments.
• Coordinates the Troubleshooting of Deferred Maintenance Items that are chronic or repeat.
• Performs other duties as assigned.

Supervisory Responsibility: Technicians and other maintenance department employees.

Competencies:

• Ability to learn and use technical manuals, good mechanical aptitude and ability solve problems effectively.
• Good leadership qualities and ability to work alone making good decisions under pressure.
• Good communication skills verbal, written and via email.
• Organized self-directed individual who is a team player.
• Must be able to prioritize effectively.

Qualifications, Experience & Skills:

• Must possess a valid FAA Mechanic Certificate with Airframe and Power plant rating.
• Have at least three years maintenance experience on different types of transport category aircraft with an air carrier.
• Must have at least a high school diploma
• Must have or be able to obtain and maintain a valid passport.
• Prefer 5 plus years' experience on same type aircraft operated by National Airlines (Boeing 747, 757, and Airbus 330)
• Prefer 5 plus years Maintenance Control experience and/or Aircraft Maintenance Supervisory experience with an air carrier operating same type aircraft operated by National Airlines.
• Must complete initial SMS Training and recurrent SMS Training. Specific requirements are detailed in the Safety Management System Manual.
• Analytical skills and good judgment / decision making.
• Excellent written and verbal skills required.
• Must be able to use/learn Microsoft Outlook, Word, and Excel at a basic level.
• Must be able to learn new computer software programs related to maintenance, aircraft records and inventory.

Certificates/Licenses:

Must possess a valid FAA Mechanic Certificate with Airframe and Power plant rating.

Physical Demands:

Extended periods at workstation with aircraft, may be required to travel to work aircraft AOG situation.

Work Environment:

Generally quiet, and in an office setting but it can be in much more challenging settings (see Physical Demands section above).

Travel/Other Requirements:

Must be able to travel for maintenance activities and/or aircraft familiarization and troubleshooting.

The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.

National Airlines requires all team members to complete a record in National's Vaccination Tracking Tool. Team Members may opt to provide records documenting their fully vaccinated status or agree to comply with weekly COVID-19 testing and reporting. Requests for medical and religious exemptions for those who cannot be vaccinated will be considered with substantiating documentation.