As a Solution Architect, you will own the integrity and strength of the solutions recommended and delivered. You'll be acting as a trusted advisor to our team and clients, and an effective mentor for other Zaelab professionals working alongside you. You'll be a go-to expert with deep Salesforce platform expertise, as well as excellent consulting skills to communicate your ideas and solutions to clients; gaining buy-in to get your visions built into successful solutions. Your Responsibilities
- Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
- Review solutions and recommending improvements,
- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
- Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,
- Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,
- Provide guidance on user story writing style,
- Ensure success and acceptance criteria are defined for each story,
- Describe and illustrate designs with appropriate justifications,
- Ensure documentation of the steps for testing,
- Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
- Supervise the configuration, quality assurance, testing, and deployment of Salesforce,
- Collaborative project and workstream planning.
Requirements
- At least 5 years' experience in a leading role in delivering Salesforce projects, with at least 2 total years in CPQ and/or Commerce for Lightning,
- Excellent communication skills, written, verbal, and interactive when online,
- Salesforce certifications desired:
- Data Architect
- Sharing and Visibility Designer
- Platform App Builder
- CPQ Specialist
- Sales Cloud Consultant
- Service Cloud Consultant
- Experience Cloud Consultant
- Previous expertise in building customized configure, quote and price solutions (B2B commerce also desired)
- A hands-on approach to solution delivery with the team. You'll do more than just create diagrams.
- A pro-active personality, with a can-do attitude,
- Excellent relationship-building skills,
- Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
- Available and responsive to question, clarifications and instructions
- Ability to tailor communication to multiple audiences at all levels
- A self-starter, experienced in leading projects or delivery work streams
- Outstanding written communication skills
- Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
- A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy
- Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of Salesforce professionals
Will be a plus
- Bachelor's / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study,
- B2B Solution Architect certification
- Platform Developer I
- Hands-on experience with Javascript
- Salesforce Designer certifications
- Active in the Salesforce community
- Familiarity with security standards such as TLS, SSL, data encryption preferred
- Sun certified Java programmer
Benefits
- Competitive compensation depending on experience and skills
- Unlimited, paid time off and vacation
- Budget for certifications and IT conferences
- Friendly team to work with around the world
- Be a team player in an agile software development environment focused on collaboration and continuous integration
- Health Insurance
- 401K