Location: Canonsburg,PA, USA
KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
Job Description
Technical Solutions Engineer
Reports to: General Manager, Oil Sands
Purpose / Summary:
Develop and maintain the knowledge on customers' systems and applications. Work closely with the rest of the sales team to optimize and trouble shoot any of the customer systems. Be involved on regular site visits to analyze the systems/pump operation, build up the relations and trust to our key customers together with the sales team. Facilitate and lead pump/system investigations providing front line support for Oil Sands customers. Ensure with the rest of the sales team, the sales growth for all KSB products and services. Work closely with the GIW product management and core engineering to ensure the product and service offerings do match to the today's customer requirements. Follow up with these teams the tasks are closed on timely manner.
Duties and Responsibilities:
Understand the customers' strategies and identify synergies with GIW Capable to steer technical improvement projects with the customer Establish and facilitate intra company relationships Facilitate coordination of company processes and work teams to enhance customer satisfaction and company revenue growth Assist other team members with customer development, including joint customer visits and technical advice Develop and maintain with the rest of the sales team a planned call schedule to ensure adequate customer interface Early recognition of conflict / problems areas for quick resolution Facilitate technical support with customer reliability engineers and GIW engineering group to troubleshoot and recommend solutions in existing and new applications Provide recommendations to optimize maintenance and operational procedures on customer sites, including preparation of technical documentation and investigation reports related to application improvements Assist the rest of the sales team with developing appropriate strategies, goals, tactics, etc. for the benefit of the region and GIW Identify and initiate efforts for technological developments to differentiate GIW Available after hours and weekends for customer emergencies Assists in the technical training & development of other GIW Sales Engineers and technical staff Coordinate Trials and Test Plans w/ customers and KAMs and document results Comply with company rules, policies and procedures Other duties as assigned by the General Manager, Oil Sands
Employment Requirements (minimum):
Education:
* Engineering Degree with 5 years industry experience.
* Eligible for registration or registered with APEGA
Knowledge & Experience:
* Strong Mechanical and Technical aptitude (Should be capable of reading and understanding drawing layouts and parts sheets)
* Deep understanding of pumping systems and customer applications
* Totally fluent on GIW selection tools
* Working knowledge of Microsoft Word and Excel
* Good English written and verbal communication skills
* Performance through people
* Partnership building
* Patience, organized and able to work in a team environment
* Information sharing
* Growth drive
KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.