Location: Syracuse,NY, USA
Job Description:
The Technical Specialist for Student Central is responsible for performing a variety of technical functions in support of student needs and the College's mission.
POSITION RESPONSIBILTIES
* Conducts batch processing of student communications using Colleague Communication Management tools to effectively assist with students' needs.
* Process, reporting, and following-up on immunization records.
* Understand all functionality and process of the Campus Card office to be able to fill in if needed.
* Ensures Student Central website information is correct and up to date.
* Assist in the Financial Aid Service Center (FASC) as determined by Student Central supervisors.
* Assists students with the financial aid process, from start to finish.
* Provides technical advice, problem solving assistance, answers questions regarding goals and policy interpretations.
* Performs continued research/training on best practices related to financial aid.
* Understands and updates the Raspberry Pi monitor system.
* Fixes pointer issues in Colleague.
* Commits indexed OnBase records.
* Monitors the texting/chat platform.
* Determines eligibility for Lazer Card transfers (Financial aid funds).
* Supports the Call Center and Front Desk as needed.
* Other duties as assigned.
Requirements:
MINIMUM QUALIFICATIONS
* Associate Degree from a regionally accredited college or university.
* Three (3) years of experience working in a high paced, customer service environment where multi-tasking is necessary.
* Advanced degrees can substitute for years of experience. (Ex. Bachelor's + One (1) year of experience).
KNOWLEDGE, SKILLS AND ABILITIES
* Strong oral and written communication skills.
* Ability to develop positive and effective working relationships within the College's administrative and academic departments.
* Advanced level computer skills, including proficiency with Ellucian's Colleague and MS Word and Excel are preferred.
* Ability to learn about and use the tools necessary to support the financial aid needs of students.
* Requires exceptional human relation skills to relay information, exercise patience when dealing with students and staff, resolve confrontations, and convey a positive image for the Financial Aid Service Center and OCC.
* Knowledge of conflict resolution techniques and the ability to manage stressful situations.
* Working knowledge of smart classroom and classroom AV and computer equipment.
Additional Information:
This is a Grade 7 CSEA position:
* Salary Rate: $47,114.
* Full-time, benefits eligible, non-tested.
Application Instructions:
* To be considered, please submit a Resume + Cover letter at time of application.
* Three (3) professional references (must include a supervisor).
* References will only be contacted after a final interview, if chosen as the finalist.
* Please contact ...@sunyocc.edu for any questions.