NA% telecommute.Duration : 3 months to start with the total project to run 3+years - extensions happen every 3 months ***The ideal candidate is willing to stay in the position for at least 3 years.***Description: This position will be part of the Technical Support team driving incident management, technology support, and operational workflow with our clients. This position is required to support the client care management product. Primary responsibilities will include production support to ensure successful file loads into the OICS system and associated integration layer architecture. Additional responsibilities include data flow and application management. Job Responsibilities: •Research and resolve issues reported by internal and external customers via ServiceNow •Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts •Communication and escalation of issues reported or discovered •Technical support for file loads and transfers •Facilitate meetings and presentations for internal teams and clients •Identify opportunities for process improvement •Ensure internal and external processes are accurately documented •Training and onboarding new teammates as needed Required skills:
- 1+ years customer-focused position involving technical knowledge of company's products and services
- 1+ years technical support and troubleshooting experience
- 1+ years working with and assisting clients with help desk software
- 1+ years Microsoft Office Suite experience
- Ability to travel domestically up to 10-25% when required
Desired skills:
- Experience with GuidingCare or other case and/or Disease Management applications
- Experience with ServiceNow
- Basic SQL experience
- Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
- Healthcare payer application experience
- Experience with Facets, QNext and/or HealthRules claims platforms
Required Skills : Technical Support
Additional Skills : TechnicalThis is a high PRIORITY requisition. This is a PROACTIVE requisition