Job Title: Technical Support (Customer Care)
Pay Rate: $17.50/hr on W2 paid weekly What will you get?
- A lucrative pay rate of $17.50/hr
- Get paid weekly, on every Friday
- All training is paid!
- Work 100% remote
- All equipment will be provided
What will you do? We're looking for a Tech Support Customer Service Representative to:
- Answer inbound calls from our internal clients at the branches.
- Educate clients on account services and capabilities
- Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
- Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
- Have strong organizational skills, attention to detail, and excellent follow-up skills
- Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
What you should have?
- Detail oriented (nothing gets past you)
- Proficient in Microsoft Office Suite
- Citrix, Good for enterprise, or Active Directory is a plus
- Windows 7 navigation skills
- Basic understanding of computer networking
- Monitor, speaker, mice and keyboard troubleshooting, etc.
- Know how to use remote access tools to assist clients
- Outlook and Microsoft office troubleshooting skills
Regards, Rahul Yadav (408) ###-#### ...@reqroute.com
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