Technical Support Engineer
: Job Details :

Overview:

Join the Kingspan Insulation team, an industry-leading manufacturer of innovative insulation solutions. We are committed to providing architects, specifiers, and contractors with high-quality, innovative products supported by technical expertise and customer service which is unsurpassed in the industry.

At Kingspan, we're on a mission to improve building performance and contribute to a more sustainable future for our customers and the environment. Our insulation products have the ability to help lower the built environments carbon footprint: 164 million tons of CO2 will be saved over the life of our insulation systems sold in 2020 which is enough to power a major airline for 15 years!

What makes Kingspan Insulation special is our ability to blend the advantages of a multinational corporation with the close-knit ambiance and personal relationships often found in smaller businesses. Our work culture is vibrant, inclusive, and welcoming, creating an environment that fosters growth and encourages teamwork. As a valued member of our team, you can look forward to a host of benefits and opportunities, including:

• Competitive Compensation + Bonus Opportunities: We believe in rewarding hard work and dedication. In addition to competitive base pay, our employees have opportunities to earn bonuses, recognizing their contributions to our shared success.
• Comprehensive Benefits from Day 1: We prioritize your well-being. From the moment you join Kingspan Insulation, you'll have access to a comprehensive benefits package that includes medical, Health Savings Account (HSA), Flexible Spending Account (FSA), dental, vision, supplemental insurances, short-term disability, long-term disability, life insurance, and identity theft protection. We understand the importance of financial security and peace of mind for you and your family.
• 401k Plan with Generous Match: Secure your financial future with our 401k plan, which includes a 6% company match, and an additional 2% annual contribution, ensuring your retirement savings grow steadily.
• Work/Life Balance: Achieving a balance between work and personal life is essential. At Kingspan Insulation, we promote a work schedule that provides ample time to enjoy life outside of the workplace.
• Advancement and Professional Growth: We're dedicated to your long-term success. With well-defined growth plans in place, you'll find numerous opportunities to increase your responsibilities, broaden your skillset, and advance within the company as we continue to expand.

Embark on your journey with Kingspan Insulation, where your career will flourish, and your contributions will be celebrated.

Join us, and together, we'll build a brighter and more sustainable future.

The Technical Lead will serve in a capacity to elevate capabilities & services for our KoolDuct System, a premium performance, pre-insulated ductwork solution offering benefits such as reduced installation time, low weight, space savings, and energy efficiency. Reporting to the Technical Services Manager, this integral team member will advance our value creation initiatives, by substantiating performance with testing and documentation that is compliant with Kingspan & industry requirements. This individual must have a keen ability for evaluating complex technical situations, deriving workable solutions and executing plans to deliver results for sustaining solution relevance and driving innovation. Key strategic deliverables include leading by influence for enrollment of internal & external resources, developing collaborative relationships with colleagues across the business and raising awareness around industry trends and requirements.

Key Duties Include:

Essential Duties

Essential duties are interpreted as being descriptive and not restrictive in nature. Other duties may be assigned.

Performs all work in a safe manner; promotes and fosters a safe work environment.

Provides technical support such as: product information, product installation, U value calculations, competitive product analysis and energy modeling.

Monitor phone and email inquiries from internal sales, distributors, contractors, architects, engineers and design professionals.

Develop and use tools to communicate product value proposition, properties and performance

Understanding of product health and sustainability programs such as EPD, LEED and HPD, etc. Interpret and communicate with sales and customers performance of Kingspan products.

Prepare and distribute products specifications, installation guides, technical letters, submittal sheet and technical bulletins.

Provide product and technical training to properly onboard new Kingspan team members.

Review and sign off Kingspan marketing literatures and product page changes on Kingspan website to ensure accuracy of claims by reviewing compliance requirement and test results.

Prepare and deliver product and technical presentations to educate users and specifiers and to promote Kingspan products. Work with Marketing to prepare and issue White Papers to help communicate product value proposition and case studies.

Create inspection reports based on information submitted by sales and customers

Issue Warranty Certificates after verification of appropriate products are used and proper installation practice is followed. Address warranty coverage issues when questions arise.

Work with Compliance and Quality team to address customer complaints with Kingspan Products.

Provides product knowledge training, specification writing, and technical review of projects.

Represents Kingspan at trade association meetings (XPSA, FSC, and NAMBA etc.) to advocate for Kingspan products.

Attend various trade shows to provide technical support to sales

Recommends modifications to products and services to meet customer needs and keep up to date with industry trends.

Support Testing and Marketing departments with technical support and product guidance.

10% - 20% travel required.

Qualifications:

Skills, Knowledge & Abilities

Education and/or Experience: Bachelors degree in Engineering or Architecture preferred from an accredited university or an Associates degree or Certification program for Architectural drafting or Civil drafting. Two (2) to three (3) years of outside business to business experience, preferably in building products/insulation is optimal.

Must have:

• The ability to learn and understand building codes, standards, compliance procedures, and specific legislation that relate to the industry in order to guide the application process for compliancy.

• The ability to learn the detailed knowledge of the companys products and services appropriate to each customer including technical design specifications and certification.

• Experience or Knowledge working with Computer Design Software such as AutoCAD.

• Experience with business computer applications (Microsoft Office).

• Strong communication skills, effective interpersonal and problem solving ability.

• Effective time management strategies to ensure multiple priorities are managed to completion.

• Effective judgements about organizational priorities and distinguish between tasks that require personal involvement and tasks that need to be completed by outside providers or other internal resources.

Must be able to:

• Respect confidential information and devote sufficient time to complete tasks.

• Maintain accurate records and sufficient journal entries of discussions and agreed actions.

• Adjust to changing priorities and communicates to others to provide realistic expectations for the completed tasks.

• Work within the Companys policies, procedures and standards, and makes sure details or uncertainties are confirmed by appropriate staff.

• Put in extra effort when required and is tenacious in the pursuit of targets and goals.

• Actively involved in making the team work well together, encourages, helps and supports other team members.

Competency Statements:

• Accuracy - Ability to perform work accurately and thoroughly.

• Decision Making - Ability to make critical decisions while following company procedures.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Accountability - Ability to accept responsibility and account for his/her actions.

Equal Employment Opportunity Policy

Kingspan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.