Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in the middle of a rewarding career at a company headed in one direction: upward. With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:Our Senior Manager of Technical Support for Delphix at Perforce is searching for a Technical Support Engineering to join the team. We are looking for an individual who is responsible for taking and working cases, answering incoming support phone calls, monitoring self-service support channels, and creating and improving knowledge content. You will become a Delphix product expert, able to explain product nuances to customers and contribute to the knowledge base to better enable customer self-service. You will also be expected to troubleshoot customer issues, analyse logs, file bugs, devise and implement workarounds, and aid customers concerning technical issues that may arise with the product and related technologies. We are passionate about helping enterprises use data to accelerate data-driven transformation. Our DevOps Data Platform combines enterprise - wide data coverage with data compliance to enable modern CI/CD workflows, accelerate the journey to the cloud, transform customer experiences and increase the adoption of disruptive AI technologies.Responsibilities:
- Perform case backlog management and provide customer communication as defined by documentation standards.
- Reproduce product issues in-house, recommend solutions/workarounds and collaborate with Engineering on escalated issues.
- Work cross functionally with Engineering, Professional Services, Pre-Sales, and other groups.
- Create new and improve existing knowledge content that is shared with customers and co-workers.
- Occasional travel may be required, generally two weeks a year or less.
- This job may require working one weekend day (either Saturday or Sunday, but not both) and also requires holiday coverage via rotation across the team.
Requirements:
- Bachelor's degree in computer science or equivalent experience.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer relationship skills.
- Demonstrated history of strong analytical, troubleshooting, and debugging skills.
- Unix and Linux system administration skills.
- Experience with a RDBMS, especially backup and recovery for Oracle and MS SQL Server.
- Operating System Skills: Linux, Unix, Windows Server.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.comPerforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.