Technical Support Professional
: Job Details :

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Debuggers, creative problem solvers and solution finders wanted. z/OS support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis. Are you who we are looking for? Technical Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well known experts in the mainframe industry -with many patents and publications to show for it -to solve complex and technical defect related problems.

zOS Technical Support provides client support and performs product readiness on IBM zOS operating system. Most Fortune 500 companies rely on this operating system to manage their most critical data. Job responsibilities involve working within a team to assist in the analysis and resolution of client reported problems. Team members will also have the responsibility of managing client situations and maintaining customer satisfaction. A strong candidate should have good written and verbal communication skills and a strong programming or engineering background.

Required Technical and Professional Expertise

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.

Excellent English communication skills (verbal and written)

Acting in a respectful and professional manner to represent IBM to its high-profile clients

Working in high pressure, dynamic situations with a large degree of autonomy

Being agile and open-minded to quickly adapt to procedures and tools required for the position

Focused and results oriented with commitment to accuracy and attention to details

Excellent organizational, analytical, and problem determination/solving skills

Knowledge or experience working with one or more of:

Operating system administration, command usage, or troubleshooting

Operating system internals (e.g., kernel, file system, networking, client-server, performance)

Programming and scripting languages (e.g., C, Java, Python, or Shell)

Data structure concepts and algorithms

Preferred Technical and Professional Expertise

z/OS assembler, PL/X or SVC dump debugging experience

z/OS support, development, test or system programming experience

Client facing technical support professional experience

Experiences working with a global team