About the job Technical Support Representative I Job Summary The Technical Support Associate is responsible for tier 1 customer and Sales Team Support. Essential Functions
- Provide tier I technical support functions including, but not limited to:
- Provide support for technical and clinical Inquiries related to products via telephone, E-Mail and/or Fax on a daily basis
- Follow up to inquiries, and ensures satisfactory customer resolution
- Follow departmental processes and procedures
- Accurate entry of customer reported complaint details into claim tracking system
- Occasional on-call phone support for evening and weekend emergencies
- Participate in internal process documentation creation and verification
- Performs departmental receiving/shipping as required
- Stays current with system Information, changes and updates
- Research required information using available resources
Required/Preferred Education and Experience
- 2-year degree/certificate in electronics/biomedical preferred or
- Equivalent experience required
- 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry. required
Knowledge, Skills and Abilities
- Good customer follow up skills
- Practical experience with Microsoft Office products
- Demonstrated self-starter
- Creative problem-solving skills, attention to detail and well organized