Location: Belgrade,MT, USA
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Title: Technical Support Specialist II
Location: Belgrade, Serbia
Position Summary - Roles and Responsibilities:
* Plan/Create/Schedule Deployment using DCS and other software distribution tools;
* Creating analytics Reports;
* Maintaining software consistency;
* Analysis of relevant logs, tracing and extracting relevant details;
* Serving as the single point of contact to triage and escalate incidents;
* Remote software distribution
Education and/or Skills Required:
* 1-3 years of experience in a related work environment - experience of parallel development and software releases in a complicated software development environment
* Bachelor University Degree with specialization in IT or equivalent work experience;
* Excellent communications and interpersonal skills - works constructively and collaboratively with others; able to provide positive customer service through written and verbal communication
* Strong organizational acumen - ability to understand the engineering processes, principles, methods, and techniques;
* Ad hoc process understanding - ability to start and investigate issues outside of familiar technical areas;
* Knowledge of Managed Services;
* Knowledge of SharePoint.
Plus:
Familiar or possess knowledge on how to operate other Software Distribution tools (CA/SCCM etc.).
Understanding of ITIL
Languages:
Minimum C1 English language skills
The job may require rotation in work hours, pager rotation, 24/7 shift and or extended hours, as needed, to accommodate customer needs. Work may span multiple time zones, cultures and countries.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.