Location: Oakland,CA, USA
Work Location Oakland
**THE INFORMATION TECHNOLOGY DEPARTMENT**
The Information Technology Department (ITD) is the central technology support for the Countys agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a wide-range of technological skills and diverse experiences. We provide great customer service and high quality products. We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are staying ahead of the wave by fostering innovation, pushing the envelope, and taking risks. We have embraced the entrepreneurial spirit of our start-up neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers, food drive donors, activists, and humanitarians who love the communities we work and live in. To learn more about the department please
**THE POSITION**
Incumbents of this class, under general supervision, provide the full range of technical assistance and support related to computer systems, hardware, and software; to ensure a high level of information systems services to all County users; to provide effective problem management including the detection, capture, resolution, and analysis of service disruptions; and to perform other related duties as required.
**IDEAL CANDIDATE**
In addition to meeting the minimum qualifications the ideal candidate will demonstrate excellent technical knowledge, interpersonal communication, customer service, and problem solving.
For a detailed listing of the duties and essential competency requirements for this position, please see the .
EITHER I
Experience :
The equivalent of six (6) months of full-time experience in the classification of Technical Support Specialist I in the Alameda County classified service.
OR II
Experience :
The equivalent of three (3) years of recent, full- time experience in the operation of complex multi-platform computer environments including a minimum of six months serving in a journey level help desk function.
AND
Education :
Successful completion of a minimum of nine semester (or equivalent quarter) units in information technology at an accredited college, university, or technical institution.
License Requirement :
Possession of, or the ability to obtain, a valid class C California drivers license may be required for some positions.
Special Requirement :
The Information Technology Department operates on a 24 hour-per-day, 7 day-per-week, 365 day-per-year basis. In order to provide these services, all Information Technology Department employees may be required to work grave, swing and day shifts, as well as weekends and holidays as necessary.
NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
**NOTE: The most suitably qualified candidates will possess the following competencies:**
Knowledge of :
* Alameda County applications and systems.
* Computer system and endpoint trouble-shooting procedures and policies.
* Operating Systems, Alameda County software packages, procedure language and other computer systems used throughout the County.
* Operation of large-scale computer systems, including the console, its components and peripheral equipment.
* Systems documentation and procedure standards.
* Customer Service best practices.
Ability to :
* Resolve basic procedure problems.
* Operate medium to large-scale computer systems and peripheral equipment.
* Troubleshoot network hardware problems.
* Recover from system and application malfunctions.
* Read, interpret, and follow flow charts, procedural manuals, and other written instructions.
* Work with software aids in order to perform duties in help desk teleprocessing functions.
* Write clear and concise reports or job procedures.
* Function effectively under general supervision.
* Ability to follow oral instructions.
* Communicate effectively, both orally and in writing.
* Effectively elicit information from customers regarding systems problems.
* Maintain the highest level of service to internal customers and the public.
* Achieve target performance goals.
* Communicate technical details to users, programmers, vendors, and others in an effective and understandable manner in order to achieve timely problem resolution.
* Write clear and concise reports or job procedures.
* Operate and respond professionally under pressure.
**THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:**
1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) A review of candidates Supplemental Questionnaires to select the best qualified applicants to continue in the process.
3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.
**CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.**
***We reserve the right to make changes to the announced examination components*.**
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the What You Need to Know section of our website, .
Review of Minimum Qualifications:
August 18, 2021
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
**For your Health & Well-Being**
* Medical HMO & PPO Plans
* Dental HMO & PPO Plans
* Vision or Vision Reimbursement
* Share the Savings
* Basic Life Insurance
* Supplemental Life Insurance (with optional dependent coverage for eligible employees)
* County Allowance Credit
* Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
* Short-Term Disability Insurance
* Long-Term Disability Insurance
* Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
* Employee Assistance Program
**For your Financial Future**
* Retirement Plan - (Defined Benefit Pension Plan)
* Deferred Compensation Plan (457 Plan or Roth Plan)
**For your Work/Life Balance**
* 11 paid holidays
* Floating Holidays
* Vacation and sick leave accrual
* Vacation purchase program
* Catastrophic Sick Leave
* Group Auto/Home Insurance
* Pet Insurance
* Commuter Benefits Program
* Guaranteed Ride Home
* Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
* Employee Discount Program (e.g. theme parks