Location: New York,NY, USA
Posted: Mar 3, 2022 Role Number:**200351231** **Summary**Apple is looking for a Technical Support Specialist to join the Design Operations team within Product & Design. We are a large global creative group within Apple Services - with hubs in Silicon Valley, Culver City, New York, London, and Singapore, and smaller studios located across the globe. **Key Qualifications*** Minimum 3-5 years working in customer service field, specifically dealing with Apple products.* Technical capability including experience with network or/and server administration.* Experience in inventory management (Inventory Control Specialist)* Repair certifications(s) for Apple hardware and software is a plus* Ability to walk others through problem solving process and identify issues* Ability to manage multiple tasks simultaneously, while working independently in a fast paced, ambiguous environment* Ability to contribute to building new processes and systems* Ability to determine urgency and priority and escalate issues appropriately* Collaborative and highly engaged customer oriented approach* Adept at communicating effectively at all levels* Comfort in very sensitive or high stress situations**Description**The ideal candidate is a systems thinker that has a passion for enabling others to work effectively and efficiently through technology. You have experience working with many different types of cross-functional partners from Product Managers to Designers, Engineers, IT, Security, Procurement, Finance, Legal, etc. You are highly organized, proactive, self-motivated and adaptable. You can solve problems independently. You gain satisfaction in earn the trust of coworkers as you help them solve technical issues, and provide tips and training. In this role you will: - Work across geographies to ensure staff have proper systems and services to deliver their work - Provide technical support to staff via virtual help desk - This includes setup, software install, testing, repairing, packing and shipping products, AV support for key leadership meetings, etc) - Ensure timely resolution per defined service level agreements and with high quality service, in accordance with organization policies - Assist in updating technical knowledge base with how-to/FAQ information - Support onboarding and offboarding (tech setup, systems access, procurement, distribution and retrieval of equipment, etc) - Control SW/HW asset inventory and support quarterly and yearly inventory audits - Manage refresh, refurbishment, service cycles of systems/devices - Provide detailed reports on equipment programs and projects assigned. - Maintain organized and clean tech lab keeping pristine for unexpected VIP visitations. - Find opportunities to improve or streamline our own processes and collaborate with peers and manager to implement **Education & Experience**BS or equivalent work experience. **Additional Requirements****Share this role.** #J-18808-Ljbffr