Location: Eden Prairie,MN, USA
If you are an engineering or technical professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Eden Prairie, MN location, you will be a member of a collaborative technical support team. You will have the opportunity to provide technical support for our world class magnetic and vortex flow meters that global industrial customers use to measure flow.
In this Role, Your Responsibilities Will Be:
* Provide intermediate level pre-sale and post-sale technical support for designated products and digital communication types: can perform and direct efficient troubleshooting applications and products within the applications to resolve customer issues.
* Utilize informational tools and databases to access product information to support customer product application issues.
* Early catch up of any product and applications issues; pull-in product company resources as needed to quickly rectify all issues.
* Participate in continuous improvement programs.
* Maintains close ties with marketing and design engineering to understand and promote business unit initiatives.
* Review product literature and provide feedback to marketing/literature groups.
* Recognizes and works well in all company and customer forms of communication.
* Maintains knowledge of company's products, completes training to develop product/support skills
Who You Are:
You communicate effectively and use your technical expertise to provide technical support to our internal and external global customers. You can engage and deploy resources effectively and efficiently to solve customer issues. You gain the confidence and trust of others through honesty, integrity, and authenticity. You build strong customer relationships by providing solutions to meet customer expectations.
For This Role, You Will Need:
* 4-year Engineering/Technical degree with 2 years of relevant work experience - or 4 year Business degree combined with at least 4 years relevant work experience - or 2 year Technical degree with electrical/mechanical emphasis and 6 years related experience
* Microsoft Office (Outlook, Excel, Word, Teams &/or Webex) plus Adobe PDF
* Some travel to be expected (domestic, international)?
* Legal authorization to work in the United States without sponsorship now or in the future.
Preferred Qualifications that Set You Apart:
* 4-year Engineering Degree
Our Offer To You:
Flexible Work Schedule - Remote Work Option
This role has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.
The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.
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