Location: Carrollton,TX, USA
Insight Globals hospitality client is seeking a Tier 2/3 Technical Support Specialist that will troubleshoot, configure, install, and manage any hardware, software, and access issues. There are about 300 end users that you will be assisting in this clients environment with both remoting in and hands-on support. Technical support includes Windows 11 upgrades, asset tracking, hardware, endpoint management, network and wifi support, and more. Overtime is encouraged but not mandatory. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
A+ certification Microsoft Intune experience Enterprise-level experience Azure Entra ID experience Experience with ticketing system Ivanti 3+ years experience in a technical support role Hardware, software, and access troubleshooting Understanding of Active Directory IP and networking experience Experience using any ticketing system Experience with remote access, ideally TeamViewer understanding of O365 Windows 11 experience Bachelors or Associates Degree in Computer Science