Description Vitalant is seeking a detail-oriented Clinical Laboratory Technical Support Specialist to enhance and streamline clinical lab operations through quality oversight, innovative solutions, and project management. This role is pivotal in advancing patient care and team efficiency by leading the development of new procedures, supporting system integrations, and offering critical expertise in lab management software. Working within a collaborative environment, this position empowers clinical staff, contributes to cutting-edge project initiatives, and aligns with Vitalant's commitment to quality and compliance. Our comprehensive total rewards support you, your family, and your future with:
- Medical, dental, and vision insurance
- 401K + 5% company match
- Tuition assistance up to $5k per year
- Free basic life and AD&D insurance
- Free short-and-long-term disability insurance
- Paid time off
- Employee Resource Groups
- Recognition and perks
As the Clinical Laboratory Technical Support Specialist, you will get to:
- Lead all technical support activities in clinical laboratories, including process improvements, training, and system management, to ensure operational efficiency and team alignment.
- Collaborate with cross-functional teams (such as operations, IT, and HR) to drive process change, improve service delivery, and support ongoing projects.
- Manage the development and revision of SOPs to ensure compliance with regulatory standards and quality practices across clinical services.
- Oversee project implementation across departments, conducting cost-benefit analysis, resource allocation, and outcome evaluations for both short- and long-term projects.
- Evaluate and implement new methodologies, devices, and software configurations that support clinical and biotherapy services and enhance operational effectiveness.
- Support ongoing training and competency development, working with stakeholders to ensure staff are proficient in all quality and technical areas.
Requirements - Bachelor's degree required.
- Understanding of CLIA requirements for High Complexity Testing required.
- Familiarity with electronic document control, Quality Management Systems (QMS), and Computerized Maintenance/Environmental Monitoring Systems (CMMS/EMS) in medical/scientific industries preferred.
- Current knowledge of relevant federal, state, and local regulations required.
- MT or MLS (ASCP), CHT, or equivalent certification/licensure preferred.
Experience
- Five years of related experience required
- Three years in a clinical laboratory preferred.
About Us Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research.We have a network of 115 donation centers across the U.S. and host approximately 60,000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors. Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development. EEO/Minorities/Females/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail ...@vitalant.orgto let us know the nature of your request. For more EEO information about applicant rightsclick here