Technical Support Specialist Lynn community Health Center is looking to add two Technical Support Specialist I positions to our Digital Solutions and Services team! In this role you will help support a range of clinical and administrative staff as the first point of contact looking for technical support. Basic Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Strong technical aptitude.
- Proven excellence in customer service.
- Basic understanding of ITS systems and applications, such as Active Directory, Microsoft 365, DNS, DHCP, etc.
- Strong knowledge of Windows operating systems.
- Ability to travel to multiple sites throughout the cities of Lynn, Salem, and Peabody, MA.
Desired Qualifications
- Experience working for a healthcare organization.
- Experience with ticketing systems and remote support tools
- Knowledge of regulatory requirements and compliance standards relevant to healthcare IT, such as HIPAA.
- Strong interpersonal skills with the ability to effectively communicate and collaborate with diverse stakeholders, including clinical and administrative staff.