Location: Harrisonville,MO, USA
About PressurePro:
Founded in 1991, PressurePro is the original provider of direct Tire Performance Management Systems, and has led the innovation and development of TPMS technology for 30 years. The only TPMS provider that remains designed and build in the USA, PressurePro remains rooted in our family owned and operated values, while maintaining a global network of partners that sells our solutions into over 42 countries around the globe. Our company provides a truly unique blend of a small business perks, including a small, close core of our in-house team who get to self-manage and lead their respective departments/duties, all while being part of a company that is – on a global scale – helping to change the perception and practice of tire management.
Our company values are led by the ‘Kaizen Philosophy', as we never cease in our pursuit of improvement and innovation, and are rounded out with passion, ownership, service, teamwork, integrity and citizenship. PressurePro remains dedicated to providing an unrivaled product offering and then backing it with unmatched customer service, which this position will be key in maintaining.
You can learn more about our company and product at www.pressurepro.us.
About the Position:
PressurePro is hiring a full time Technical Support Specialist to our team. This customer-facing individual is responsible for supporting complex deployments at customer sites, supporting and troubleshooting cloud-based tire performance monitoring systems. The individual is also responsible for installing tire performance monitoring systems on customer equipment, including large trucks and buses, and heavy equipment of all types. Sometimes the installations are part of a larger sales campaign, and other times they are for vehicle fleets where we have made significant sales. As you build knowledge of our system, we will also ask you to train our customer's maintenance technicians to install and maintain our systems.
An ideal candidate would have experience working in a technical capacity with customers who operate vehicles or machinery, with some understanding of the customers' operations. Basic electrical and computer skills are essential. Curiosity and the ability to learn and adapt on one's own initiative is essential.
Required Skills:
- Basic electrical skills: stripping, splicing and connecting wires
- Troubleshooting, diagnosing and fixing low-voltage circuits
- Vehicle electronics installation and diagnostics
- Reading and following electrical wiring schematics/pinouts
- Ability to train others with similar skills, (i.e. customer mechanics or technician), both in-person and remote, in individual and group settings.
- Computer skills, including using computers to manage and troubleshoot equipment
- Microsoft Office and basic Windows computer skills
- Soldering and connecting wires
- Experience working with tools such as:
Multimeter
Drill
Screwdriver
Electrical connectors and crimpers
Bonus Skills:
- Class 7-8 Trucking (CAN/J1939) experience; Quarry/Mining equipment experience
- Computer Terminal Emulator (i.e. Docklight, Hyperterm, RealTerm)
Duties:
- Provide technical support for customers, and lead the resolution of customer issues
- Remote technical training, and support of systems in the field
- Travel to support customer installations, training and maintenance. Most travel is domestic.
- Technical representation during sales calls
- Lead on simple technical duties in-house as needed (flashing of product, revision of cables)
o Quality Assurance Inspections
- Updating our documentation and training material
- Provide individual and customer feedback about our products to our product development team