Technical Support Specialist
: Job Details :

DescriptionAre you passionate about technology and enjoy helping people? Are you a proactive problem solver with exceptional communication skills? We are looking for a technical support specialist to join our team for a short to long term project within our team. You'll have exposure to many skillsets and areas of expertise within the IT discipline, so if you're looking to carve a path, this is the place to start! Ours is a fast-paced but flexible, on-your-toes environment, positive and can-do attitude is a must.This Retail company is looking for a Technical Support resource to join their Desktop team. This company is rapidly growing their manufacturing, distribution, and retail presence which has grown their need for more onsite support in their manufacturing and distribution facilities in Skowhegan and Augusta Maine. Our manager is not looking for someone that is just looking for their next job but someone that is hungry to grow their career and find their home within IT.They are looking for candidates with:Longevity in their background , tier two level desktop experience supporting windows, PC, Office 365, active directory, hardware and some networking in their background .- 4 plus years of Level two Desktop Support experience- Experience supporting Windows, PC, MAC- Experience Active Directory and Azure AD, email exchange admin- Hands on troubleshooting experience, hardware, setting up PCs and Laptops- Experience delivering under pressure and supporting higher ups in the organization- Independent and able to follow direction, working with a team is importantMost importantly this team is super hands on and engaging, this manager primarily looks for GREAT customer service, someone that is people oriented and confident in their ability to be autonomous and take on challenges.SkillsTechnical support, Windows 10, Desktop, Active directory, Office 365, Hardware, mac os x, Support, Customer service, Troubleshooting, Windows 7, Ticketing systemTop Skills DetailsTechnical support,Windows 10,Desktop,Active directory,Office 365,Hardware,mac os xAdditional Skills & QualificationsCore Strengths- Strong people and customer service skills- Excellent communication skills, written and verbal, as well as phone etiquette, listening skills and attentiveness, and follow-up skills- Ability to identify and remediate technical problems though the use of available resources accurately and effectively- Team and detail oriented- Ability to work in a fast-paced environment- Independent and able to follow directionExperience LevelIntermediate LevelPay and BenefitsThe pay range for this position is $32.00 - $38.00Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Skowhegan,ME.Application DeadlineThis position will be accepting applications until Dec 22, 2024.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.