Location: Mattoon,IL, USA
Monitors supervises and maintains the college's computers including staff supervisor faculty administrator and all labs; printers and peripheral equipment. Install maintain and repair hardware and software on college computers. Diagnose and resolve hardware and software problems. Work with the existing college network to maintain maximum runtime for all equipment.Essential Job Functions:
* Monitor and resolve trouble ticket issues for the entire institution in a professional and timely manner.Report all unsolvable issues to supervisor.
* Regularly review computer labs to test and maintain hardware and software functionality.
* Assist students and staff with software and hardware questions and issues.
* Install microcomputers and software and assist with the installation of network equipment and accessories.
* Install/reinstall hardware and software as required.
* Install microcomputers and printers on the network.
* Analyze current issues to find alternatives to improve performance and function of technology.
* Other duties as assigned.
Education Requirements:
* Associate's degree in related field preferred.
Experience Requirements:
* Personal computers, client operating systems and common application software.
Knowledge:
* Current versions of client operating systems, application software, microcomputers, printers and basic network functions.
Skills:
* Ability to work with a variety of software packages and with different hardware configurations.
Personal Requirements:
* Ability to work with others, good communication skills and problem-solving ability with a professional attitude.